Had high hopes
I have a version 4 dehumidifier. It connects just fine to Wi-Fi but the app wont connect to the dehumidifier. It just crashes. No error messages or anything that can be used to troubleshoot. Customer service is nonexistent. Had high hopes. The dehumidifier is built extremely well and the company is based in North America but the control system is buggy and customer support is really bad. Stay away from the dehumidifier and the app until the reviews start improving or you’ll be in for some major frustration IMO.
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Response from developer
We've released updates to the app that improve the issues you were seeing. If you are still facing issues, please reach out so we can help your situation. Thanks!
Super Helpful App Control
Having this app is awesome! Saves going to the crawlspace for adjustments - so practical. I made the mistake of trying to connect with the app to the dehumidifier without reading the instructions, and it didn’t connect. Then after reading and following the step by step instructions in the manual - connecting and controlling from the App has been flawless ever since. App works on both mine and my wife’s devices.
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Worst app ever
Improved connectivity?!!? Are you kidding me? Dump this app, replace this product and wait for this awful company to liquidate. I’ve see better apps from second graders
Response from developer
Sorry for the issues you have with the app connectivity. We would like to help address your issues and please contact our tech support at 866-476-5101 ext. 206. Thanks,
App crashes
This app does not work at all. As soon as you try to login with your pin, the app always crashes even after reboot. Tried this app on different phones too. Very frustrating
Yup, it’s terrible.
Won’t connect 90% of the time (and no it’s not a signal issue) and when it does connect it can’t confirm changes. Won’t work at all on my iPad.
Updated review
I used to love the app. Recently it stopped logging in. I generated a new login key and even changed the WiFi network for the unit.
Update// this app is worse than ET for Atari and if you recall that game is of display the worse thing ever made for a game console. This app is worse than ET and the developers should be ashamed for making this. I wish I could
Give it a 0.
Update// this app is worse than ET for Atari and if you recall that game is of display the worse thing ever made for a game console. This app is worse than ET and the developers should be ashamed for making this. I wish I could
Give it a 0.
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Wifi is useless
The WiFi App might work 1 out of 200 tries. Nice feature if it was reliable. I end up crawling under the house to check the unit.
Update your App!!!
Thing thing works about as well as their dehumidifier does.. Garbage
Can’t connect to WiFi
No matter how hard u try, different networks, etc. doesn’t matter how strong the signal - Using 2.4 WiFi and it will not connect. Gets denied mssg every time. Too bad, really wanted this to work
Response from developer
Sorry for the issues you have with the app connectivity. We would like to help address your issues and please contact our tech support at 866-476-5101 ext. 206. Thanks.
Unreliable
This app worked 75% of the time before the update and now works 0% of the time. Tried to connect and crashes every time. Fix it please.
Response from developer
Please contact our tech support at 866-476-5101 ext.206 and we will help to address the issues. Thanks.
