Disrespectful Support
I have been playing this game for over three years now. A solid paying every month customer. It takes a long time to grow and recover after being destroyed. This is fine and understandable. However, I have discovered a bug with the shields (your only defense when you can’t play) where the shield somehow is shut down. I reported this issue and support claimed that I attacked another player within hours after buying a 3 day shield. 1) I was away and my account is secure. 2) I don’t attack other players. So I ask them to review and provide additional info because what they reported was not in my logs. Obviously a bug. But they totally have ghosted me and will not respond. As a customer spending $60US per month, being disrespected like this only tells me this is a dishonorable company with no morals. I will seek refund and file complaint with Apple.
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