Leave a Review Resident Connect Rentec Direct
Update needed !!!
The first time I used this portal to pay my landlord my fat thumb pushed an extra zero and instead of payment of 1,700 for rent it put through 17,000 !!!!! This totally messed up everything and now I have to resolve it with my bank because it put my in a huge negative overdraft balance . THE APP NEEDS TO ADD A “confirm this amount “ after you put your payment in so that mistakes like this can be caught before they are submitted . There is NO CONFIRM AMOUNT , and whatever you put in first it just takes right away . All other apps have this safety step to avoid issues like this . It’s especially important for payments like rent that tend to be bigger than other payments . I didn’t push the other zero purposely, my iPhones keyboard sometimes isn’t the most accurate as we all know with autocorrect, etc .
Please fix this !!!Show lessjayyy1993
Terrible App with glitches
I created a account to accept rent payments for my spa , I was approved to receive direct deposits and credit card processing . Half of my transactions deposited into my account but later received a email stating that my other 2 transactions would be held on hold until I get another bank account and to prove transaction agreement, which the app gives you this option in the tentant portal. Makes absolutely no sense to hold funds versus just refunding the tentant . Why would I get a whole new bank account just to receive the second half of funds that they said they made a “mistake on” . Highly do not recommend and the customer service reps are rude . Also can’t log into my account unless I click forget password. It’s too many glitchesShow lessTyenisha G
Developer Response
Hello and thank you for the feedback. It sounds like you've run into some trouble with your merchant account that is connected to your account. In certain higher risk environments, the merchant account service does require some backup documentation. You are certainly welcome to contact our customer service and we would be happy to help you work out the issues you are experiencing with the merchant provider.Violates credit card surcharge rules
According to Master Card the maximum surcharge allowed is 4%. This app charges me 5%SimDan
Developer Response
Hello and thank you for the feedback. Your property manager specifies the surcharge for credit card payments, not the Resident Connect app. Please reach out to your property manager to discuss their fee structure.