Leave a Review Spotahome
AWFUL customer service - Potential Scam
I am not rating it as 0 because that isn't an option.
We are going to Spain in mid-September and booked an apartment through Spotahome. They were responsive when we were trying to rent the place, and so far, the experience had been good. However, last week, our landlord informed us that they were no longer working with the platform due to issues with the Spotahome team and asked us to cancel the reservation. We immediately emailed the customer care team to inform them of the situation but have only received inadequate responses from different agents who do not seem to have read the thread.
We are now without an apartment and without firm confirmation about when the approximately USD 2.3K will be refunded to our credit card. As time is of the essence in finding a new place to stay, we urgently need our funds to be refunded before we proceed in a different direction.Show lessRocigor
Bug report:
On iPhone 14, iOS 17.4.1, the back button on upper left corner does not function as expected. I suspect touch point is not active.<3 A Skylit Drive
Developer Response
Thank you for bringing this issue to our attention! Our team will investigate this issue to ensure it gets resolved. If you have any more details to share or need further assistance, please feel free to reach out to us at help@spotahome.com. Your feedback helps us improve!Canceled bookings
I attempted to book two apartments using Spotahome. The first one the landlord canceled (at no fault to Spotahome) and the second one Spotahome could not “verify” my card and notified me they would be canceling my booking two days before I was scheduled to arrive. This was after it was approved and the funds were already taken from my account.
I was refunded less than what I paid and had to file a dispute with my bank for the remaining balance. Weeks later I am still getting emails to verify my card. Terrible experience and I’d recommend just booking an Airbnb or finding someone to directly rent from.Show lessIGotChickFilA
Developer Response
We're sorry to hear about your experience. We understand how frustrating this must have been, especially so close to your move-in date. We can assure you that this is not the experience we aim to provide. If there's anything further we can do, please reach out to us at help@spotahome.com.Meh
It’s a great app, and I got an apartment out of it. A bit annoying when the landlord said I could never have a guest over for any reason… But other than that it has been good. The app itself works well, except the interface can be absolutely terrible. The buttons at the top left and right – – you have to press them about 10 times times for it to work.Show lessjobberwacky
Developer Response
Thank you for your feedback! We're glad to hear you found an apartment through our app. We apologize for the frustration with the interface. We're always working on improving the app, so your comments are very helpful. If you continue to experience issues, please don’t hesitate to reach out to us at help@spotahome.com.Don’t use this site!
Horrid customer service, and doesn’t properly vet its hosts. By not providing reviews, you won’t know if your landlord is someone who will be a great person, or a horrid person to live under. Also, the price doesn’t seem justified. You will save money using Airbnb or any other site besides this one. I regret signing a contract through Spotahome and wouldn’t recommend it to anyone.Show lessGas lover 3000
Developer Response
Hello Gas lover 3000, We're sorry to hear about your experience, and we appreciate your feedback. However, without more specific information about your case, we're unable to address your concerns effectively. We would like to assist you further, so please reach out and provide us with additional context. Your satisfaction is important to us, and we're here to help. Best regards, The Spotahome TeamDon’t use this site!
Horrid customer service, and doesn’t properly vet its hosts. By not providing reviews, you won’t know if your landlord is someone who will be a great person, or a horrid person to live under. Also, the price doesn’t seem justified. You will save money using Airbnb or any other site besides this one. I regret signing a contract through Spotahome and wouldn’t recommend it to anyone.Show lessDeveloper Response
Hello Gas lover 3000, We're sorry to hear about your experience, and we appreciate your feedback. However, without more specific information about your case, we're unable to address your concerns effectively. We would like to assist you further, so please reach out and provide us with additional context. Your satisfaction is important to us, and we're here to help. Best regards, The Spotahome TeamNot as honest as they claim
Booked an apartment after two other failed attempts. Had a lot of pressure to find a place. When finally having a landlord agree, I got a call from Spotahome. I explained to the agent prior to confirming I need a rental agreement for a National ID - and the agreement can not be transitorio, the agent said he will confirm with landlord before charging my card. The agent never called back - and my card was charged. I got in contact with landlord and he DOES NOT give legit contracts for document purposes. I tried to explain my situation, he did not care. I emailed Spotahome and I was informed since it was less than 30 days to moving in I could
not be refunded. Thanks for NOT being honest and NOT doing your job.Show lessthemanrighthere
Developer Response
Hello themanrighthere, We're truly sorry to hear about your experience. However, based on the information provided, we're unable to identify your specific case. We'd be more than happy to assist you further if you could please reach out and provide additional context. Your satisfaction is important to us, and we want to ensure that any concerns are addressed promptly. Best regards, The Spotahome TeamO barato sai caro
Não confiem , eles são uma empresa que reloca os apartamentos para as imobiliárias. Airbnb é mais seguro e te dão suporte caso você precise de algo . A Spot não me deu suporte nenhum , cancelaram minha conta depois que encerrei a minha reserva e tive que ficar implorando para devolverem meu dinheiro de fiança . Não recomendo .Show lesskahhdkd
Developer Response
Olá kahhdkd, Lamentamos saber sobre a sua experiência. No entanto, não conseguimos identificar o seu caso específico com base no feedback fornecido. Estamos aqui para ajudar e ficaríamos mais do que felizes em resolver quaisquer problemas que você possa ter enfrentado. Por favor, entre em contato conosco diretamente e forneça mais detalhes para que possamos ajudar da melhor forma possível. Atenciosamente, A Equipe SpotahomeDO NOT USE THIS APP, YOU WILL BE OPEN TO SCAMS.
Despite what they say, Spotahome won't protect you against dishonest landlords, it won't issue refunds or represent you in case of disputes. Scamming landlords will lie in the listings (don't trust the "Verified by Spotahome" label, it doesn't mean anything), will use tricks to prevent you from verifying the state of the apartment at the time of checkin, and no matter how much you document these issues with Spotahome during your stay, they will do NOTHING if a landlord decides to lie to keep part of even your whole deposit. Instead, Spotahome will protect dishonest landlords to the end, because they are the ones who have the properties that Spotahome wants to make money out of. Even if you decide to return the property early because of a bad experience, Spotahome won't refund you either. It's basically the perfect facilitator for dishonest landlords to scam tourists. PUT YOUR SAFETY AND YOUR MONEY FIRST, DON"T USE SPOTAHOME.Show lessvvvvveras
Developer Response
Hello vvvvveras, We're genuinely sorry to hear about your experience. However, we'd like to investigate your case further. Could you please provide us with more specific information about your situation? We're here to help and ensure your concerns are addressed appropriately. Kind regards, The Spotahome TeamMany malfunctions
I try to change my booking and cancel it and it won’t let me…ddsamontes
Developer Response
Dear ddsamontes, We're sorry to hear about the difficulties you're facing. Our team would like to assist you further, but we'll need more context to identify and resolve the issue. Could you please reach out to us with specific details about your booking? We're here to help. Best regards, The Spotahome Team
