Leave a Review Spotahome
AWFUL customer service - Potential Scam
I am not rating it as 0 because that isn't an option.
We are going to Spain in mid-September and booked an apartment through Spotahome. They were responsive when we were trying to rent the place, and so far, the experience had been good. However, last week, our landlord informed us that they were no longer working with the platform due to issues with the Spotahome team and asked us to cancel the reservation. We immediately emailed the customer care team to inform them of the situation but have only received inadequate responses from different agents who do not seem to have read the thread.
We are now without an apartment and without firm confirmation about when the approximately USD 2.3K will be refunded to our credit card. As time is of the essence in finding a new place to stay, we urgently need our funds to be refunded before we proceed in a different direction.Show lessRocigor
Bug report:
On iPhone 14, iOS 17.4.1, the back button on upper left corner does not function as expected. I suspect touch point is not active.<3 A Skylit Drive
Developer Response
Thank you for bringing this issue to our attention! Our team will investigate this issue to ensure it gets resolved. If you have any more details to share or need further assistance, please feel free to reach out to us at help@spotahome.com. Your feedback helps us improve!Canceled bookings
I attempted to book two apartments using Spotahome. The first one the landlord canceled (at no fault to Spotahome) and the second one Spotahome could not “verify” my card and notified me they would be canceling my booking two days before I was scheduled to arrive. This was after it was approved and the funds were already taken from my account.
I was refunded less than what I paid and had to file a dispute with my bank for the remaining balance. Weeks later I am still getting emails to verify my card. Terrible experience and I’d recommend just booking an Airbnb or finding someone to directly rent from.Show lessIGotChickFilA
Developer Response
We're sorry to hear about your experience. We understand how frustrating this must have been, especially so close to your move-in date. We can assure you that this is not the experience we aim to provide. If there's anything further we can do, please reach out to us at help@spotahome.com.