Terrible
This app is so bad, I’ve tried to have patience but it’s just an incredibly frustrating user experience. I’ve always used the Realtor app and my main pet peeve is that you can’t access street view via a listing on the mobile app. Zillow has this! I also love the lists of recommended properties that Zillow compiles—I see things I’d never find in my normal searches. HOWEVER—the Zillow app abruptly shuts down on me in the middle of viewing lists almost every time I use the app. I always make sure I have the latest IOS running and make sure to update my Zillow app when there are updates available. No use! The shutting down thing persists, I lose my place in the search, and it’s so discouraging. There’s always some issue- today it’s that I can’t see a quarter of the screen—for some reason the app is zoomed in? Literally can’t see the first 2-3 numbers of a property address, can’t read details, etc. This isn’t a browser where I can zoom out—it’s just a garbage app. I tried closing and reopening, checking for updates, and confirming nothing was changed on my phones settings to alter the display. Nope, just Zillow doing what it does! The realtor app doesn’t have street view but it’s 10 times better than this app. Do better!Developer Response
We’d like to dig deeper – mind emailing appstorehelp@zillow.com so we can investigate?Good but laggy
There are several convenient features in this app like easily looking through the pictures of a listing and being able hide it without having to open it full-screen, being able to horizontally scroll through listing while also viewing the map, sorting the list of recommended houses by year built, 10+ helpful filters, and drawing preferred location.
The biggest downside is that loading images of listings can be slow, and if I attempt to scroll through the listing before the images load (to look at its map location listed among the images, for example), the app crashes. This has been happening for the past several weeks.
Would like a way to make a list of saved searches, instead of only getting email updates from them. The shopping partner feature is nice but, I can't tell which ones I've saved and which ones they've saved. It'd be nice to be able to make custom lists. The button to hide a listing could be shown outside of the 3 dot menu, when a listing is displayed as a card (instead of full screen). More filter options would be nice too.App is not “better”. Quit telling me to use it.
I do not have trouble with inaccurate information on Zillow as others have stated in their reviews. This is really based more on the way that the data is generated, collected, and distributed, and is somewhat inevitable. My problem is that I am constantly being asked to use the app instead of my browser because it is “better”. It is not necessarily better in my opinion. Based on information shown on the app, we contacted our realtor and told them to schedule a viewing and begin putting an offer together incase the property was as we were expecting… great house at a great price, had to move fast. Our realtor went about spending his valuable time doing as we had requested. Later when excitedly viewing the listing in my browser, my wife noticed that it was a cash only listing. Sorry, I do not have $240k burning a hole in my pocket. The problem is the fact that Zillow had the data to report that it was a cash only transaction, but failed to mention it in the app, only the browser. I was embarrassed to have to tell my realtor who had spent some time on this that we were no longer interested based on what we had found on Zillow (browser) but not found on Zillow (app). Either make the app to reflect what is in the browser, or quit telling me that “it is better in the app”. Great app otherwise.