M1 Prepaid User Reviews

M1 Limited

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Not as advertised

Bought a 30 day 100gb tourist SIM card in Singapore with roaming available in Indonesia, Malaysia, Taiwan, etc. The SIM card was great in Singapore but is not working properly in Bali. I have roaming on but it will not connect to network to allow me to use data. Actually it briefly connects to 4g network once in awhile so I know everything is set up properly but just won’t stay connected to a network. It shows I have full bars but doesn’t work, but periodically the 4g icon pops up indicating it is connected and I receive all my alerts and messages, and then it cuts off again a minute later. Absolutely awful and a waste.

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Nicktheserb

a year ago

Response from developer

Hi Nicktheserb, sorry to hear this. To use data roam with $30 Tourist SIM, activate data roaming by dialing #100*8*1# on your phone and ensure you are connected to preferred network. Should issue persists, you may try to restart your phone and manually search and select the preferred network and insert SIM card into another phone to ascertain if issue is phone- or SIM card-specific. Hope this helps - Sam

Useless

What’s the point of buying a prepaid M1 card at 7-11 if you have to take it to an M1 retail store to activate it?! M1 wasted 4 hours of my time.

Big Tour Fan

a year ago

Response from developer

For Prepaid SIM $14, $15, $25, Tourist SIM $12 and $30 bought from 7-Eleven and Cheers, please proceed to perform Self Registration through our website : https://prepaidselfreg.m1.com.sg/ For countries not listed on Prepaid Registration site, customers will need to walk in to our M1 Shop (Bugis, IMM and Peranakan Place) during the following operating hours to register: Mon - Fri: 2pm - 9pm / Sat & Sun: 12pm - 9pm for registration assistance. We hope this helps - Sam

没有办法充值？？

iPhone14plus 16.01 充值话费页面卡住在输入信息的时候页面丢失请修复

tolywu

a year ago

Response from developer

Thank you for dropping by, tolywu! Our digital platforms are currently supported by English medium at the moment. You may want to re-type your enquiry in English or alternatively, please contact our Prepaid Hotline anytime between 9 a.m. and 9 p.m. daily at 1800 843 8288 for further assistance - Sam

Do yourself a favor

Visiting from Texas, tried to register the sim buy their site is offline, if you are visiting Singapore do yourself a favor and just pay for roaming instead of wasting your time with this so called prepaid SIM card.

@123456789

a year ago

Response from developer

Hi @123456789, sorry to hear this. We are currently undergoing system upgrade. Please proceed to Prepaid Retailers or the nearest M1 Shop to register your SIM. We apologise for any inconvenience caused - Sam

Horrible and buggy

Terrible app

ZZ1949

a year ago

Response from developer

Hi ZZ1949, thank you for your feedback. Please provide us with error message or app issue that you're experiencing. Do include handset model and app version for better assistance - Sam

Broken

There is no way to put in OTP using my iPhone 11 (latest OS).

therhaque

3 years ago

Response from developer

Hi therhaque, thank you for bringing this to our notice. Please uninstall or reinstall our M1 Prepaid app and try again. If issue re-occurs, do provide error message for further assistance - Sam

Worst prepaid ever

The package they sell is a scam. You have to buy additional package before you get the promotional free data. Even after buying a package it doesn’t show in the app the actual purchase data. For example. I paid SG$21 for 15GB. It doesn’t show in the App. I travel the world and use prepaid all the time. M1 by far is the worst I have ever seen. It took me more than a two dozen attempts to scan the passport and my face. Extremely frustrating and a worst system ever!!!

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yesemdoo

3 years ago

Response from developer

Hi yesemdoo, allow us to share that we offer various prepaid cards and bundle offers are dependent on prepaid card purchase. Visit here : https://www.m1.com.sg/mobile/prepaid-plans/m-card/sim for more info including FAQ and terms and conditions. As to Prepaid balance, you may check your main balance, data balance, promo data, rewards data, free sms, bonus balance, IDD pack and etc via Balance tab. Feel free to contact our Prepaid Hotline at 1800 843 8288 anytime from 9 a.m. to 9 p.m. daily should you require further assistance. Thank you - Sam

Rips you off

The app does not allow you to use any existing prepaid credit to pay for data packs or roaming packs. It forces you to pay separately for these even if you have credit available. Shame on you M1.

gseh88

5 years ago

Did not work as advertised

Bought it because I will be in Singapore, Malaysia and Taiwan. I am now in the second leg of my trip and I cannot get data in Malaysia despite following all the instructions. Don’t want to waste my minutes calling the call center and their is no online chat available. Very disappointed.

jell@@@

5 years ago

Needs 2 basic changes

1. Please get rid of the silly OTP login and allow username/password login (with TouchID or FaceID)

2. Please provide usage information. You have the ability to charge me, but it is completely opaque!

organdemo.info