Leave a Review Spark NZ
Leaving this provider
Just joined spark yesterday was excited to join then it all started signing up the app wouldn’t verify my number for access no way to contact anyone all Chat bots super frustrating then it blocked me finally after 2 hours it resolved then I went to pick a plan and pay …. That doesn’t work either .. I could top up first and pick a plan but because of this app playing up and the worst customer service I’m hesitant to habd over my money … as quick as I joined spark I’m leaving throwing sim in the bin today and going elsewhere spark can thank this useless app and terrible customer support channels.Show lessDeveloper Response
Kia ora! We're really sorry to hear that things haven't gone smoothly since you joined us. If there's anything still unresolved, feel free to drop us a Private Message with your details. Our care team is on standby, ready to assist you through our various messaging platforms. Visit us at www.spark.co.nz/message-us and we'll take care of it! ^GraceTerrible
I have been unable to purchase a prepaid plan and there is no way to contact a real person to help.Developer Response
Kia ora! We can absolutely help with purchasing prepay. There are a few options to speak with the team. Visiting your nearest store, calling us via 0800 800 123 or messaging the team through either of the following options: https://www.spark.co.nz/shop/message-us/ ^Amalia @ SparkHi there no recent reviews of this app
I started to write a review and posted it then I noticed that no recent reviews are newer than three years old. Is this correct? Anyway, please do not even consider using this service. It is borderline fraudulent. It is a scam. Pure and simple. It’s a scam.Developer Response
Kia ora! So sorry to see you feel that way - we'd be happy to look into any issues you've had with our services and see if we can turn that around. Please drop us a message - www.spark.co.nz/shop/message-us - we'll get back to you asap :) Thanks! ^Claire