Leave a Review Lezzoo
food takes too long and trash customer service
i order from the same 3 restaurants every time and they all have the same issue, it tells me they’ve prepared it and it just needs a delivery person to pick it up and bring it to me however it takes AGES. it keeps saying 1 more minute but it goes by slower than the actual preparing of the food, all this while giving you an estimated arrival time which is impossible… customer service is also so terrible, i try to contact them regarding my order, asks me what my issue is and i click on “food takes too long to prepare” and it just shows some text saying “The merchant had estimated that they need 0 minutes to prepare your order. They accepted your order 47 mins ago. So, let's give them -47 more minutes and see if they prepare it on time. Come back here in case they delay it past that”, like oh my god either let me cancel my order or give me a proper customer service to see the issue…Show lesssima 101
Design unfinished, Service Unattractive
I am using the iPad version of the app, the app design and graphics looks so much unfinished, it is like an app made by a high schooler. And the app is not smart and the search function is not efficient. The newly added tab for their proxy service is not functioning, I still don’t know how to add products to the list. The only reason I use the app is that they are the only app that includes 99 Grill, there is nothing attractive about the app or the service, the no-service-fee thing, which is IQD 500 on Talabat is added to the delivery cost; Talabat’s delivery cost as the time of writing my review (June 20th, 2024) is, typically, IQD 2500 with a service fee of IQD 500, Lezzo’s delivery cost is typically IQD 3500, not much difference especially when you consider the fact that lot of restaurants are way more likely to refuse your request on Lezzo compared to Talabat.Show lessIbrahimSD2004
Worst customer service ever ..
I literally loveee this app , they have almost everything to order and it is the best app for delivery as they manage to get you the stuff you ordered quickly.. BUT, when you have a problem and you contact them .. it will take days or weeks for them to answer .. and it’s quite frustrating to wait that much just for a problem to be solved .. and when they answer they will not give you the answer you wanted ..they just type : hi this is lezoo service and blah blah .. 🤦🏻♀️ it’s been a week that im waiting for my problem to be solved 3 different workers answered but still no progress.. i hope they fix that problem with the customer service.. (ps: i even called them for the problem and they told me to text them 🤦🏻♀️)
UPDATE : their customer service is much much better now and they’re really there to help not just to answer , i really appreciate their effort and hope they succeed in their work 🔥again thank you ❤️👏🏼Show lessmeawyi