Leave a Review Deliveroo
deliveroo reward system
Usually, I am an avid customer of deliveroo but as of recent they have been disappointing me. The drivers usually forget to bring change and I always have to go look for smaller bills or suffer a loss. Today I ordered from Maestro and it said that I had an offer because I ordered 3 times but when I looked closely at the bill, the discount was not applied even though it said reward redeemed. There was also the issue with the same branch having no discount before I ordered and after I placed my order, there was a discount of 25% off. When I called customer support, I was told that it must have been put up right after I ordered, which I find ridiculous. I hope these issues get resolved and don’t occur again.Show lessWhy do we care?
SCAM to watch out for with delivery drivers - alcohol
I ordered some wine and when the driver arrived, he asked for ID. I went to show him my phone and he said it had to be original ID which I did not have on me so he left with the wine. I called Deliveroo and asked if he was returning the wine to the store and they said “no, he is under no obligation to” so he simply kept it, and Deliveroo refused to refund me to refund me because I could not produce ‘original’ ID so the delivery guy got to enjoy the wine that I paid for which is absolutely ludicrous. It’s a loophole in their terms and conditions that empowers delivery riders and totally exploited me. I’m in nearly 50 not 18 and had a house full of children so clearly there was no question around my age. Since when does a copy of your license or passport on the phone not suffice for a delivery? He knew what he was doing. The fact Deliveroo wouldn’t refund me is a disgrace, so I’ve taken it up with my bank. Be aware of this scam/loophole that serves Deliveroo and their riders… i’m a confident I am not the first person this has happened to.Show lessladykate08
Refund Beware
Half of an order was missing and it took forever to get a refund for that missing amount. I never received a response after submitting a complaint and had to contact customer service directly. At first I was lied to by customer support about how much would be refunded and then on my second chat it took forever to receive the partial amount back (I request 50% back as I thought that was fair since half the order was missing). That request was too much for Deliveroo apparently. Finally, I was told that 50% would be returned to my bank and I would receive a £5 voucher for the issue. Guess what! Instead I received two vouchers instead of the amount being reimbursed to my bank. Now I have to use the app again to use the voucher although this all could have been avoided if I received a refunded for my missing items. Such a waste of time and poor customer service.Show lessEkn-a