Can’t login
Response from developer
Hi fumpfy, we appreciate your feedback and suggest if you haven't already registered for the app prior to logging in, please select 'SIGN UP' under 'LOGIN' on the Westfund app homepage. Once you have signed up for the app and sign in for the first time, please check your username has your dependant code after your membership number (without the leading zero), separated by a dash. It should look something like this: 123456-1. We hope this information helps you.
Login button remains greyed out at all times
Very frustrating.
Either fix or remove from the App Store
Running iOS 13.6 on an iPhone 11 Pro
Response from developer
Hi joshuasherlock, thanks for taking the time to share your feedback with us. We apologise for the frustration this has caused you. It is important to remember when logging in to ensure your username has your dependant code after your membership number (without the leading zero), separated by a dash, for example 123456-1. We hope this information helps you, please feel free to reach out again in future.
The login button doesn’t work...
Response from developer
Hi Bbytigger, we are sorry for the inconvenience this has caused you and appreciate your user feedback. When logging into the app, please ensure your username has your dependant code after your membership number (without the leading zero), separated by a dash. It should look something like this: 123456-1. If you have any further concerns, please get in touch.
Login button doesn’t work
Response from developer
Hi ghgguff, we always appreciate when our members share their honest experience with us. All feedback is valuable and helps us to constantly improve our online tools and services. We are sorry for any inconvenience caused and suggest that you check you have added your dependant code after your membership number (without the leading zero), separated by a dash. Your username should look something like this: 123456-1. If you still can't login, please let us know and we'll happily assist you further.
Frustrating!!
Response from developer
Hi heirl, we are sorry for the inconvenience and appreciate your valuable feedback. Before you log on, you'll need to register for the app. You can do so, by clicking "SIGN UP" on the Westfund app homepage. Please feel free to reach out again in the future and we'll happily help you further.
