Wow - can’t even log in properly
I’ve never been so inspired to leave a review, but the user experience is basement level. But since I can’t log in I’ve just got to do it - why doesn’t it use myGovID…? Why won’t it use the keychain password manager, or at least allow me to paste my long and difficult password- so it might actually be great but I am sick of wasting time trying to use it - given the number of Australians who presumably have to use this surely a competent app developer couldn’t be that expensive ! At least a help button on the log in page, might have avoided this review if I could contact someone?
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Unclear
I’d say the reason you guys are backed up is because the Medicare app doesn’t show claim progress statuses, so we don’t even know if the claim we’ve recently submitted has even been submitted into the system, let alone whether it’s been looked at. As far as I can see my claim hasn’t gone through because it doesn’t show up in claims history or anywhere else. Some of my past experiences with government agencies tells me that the systems fail all very often and it created bigger headaches, especially when the apps are so limited and the phone lines are backed up and manned by undertrained and depressed staff
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login doesn’t invoke password manager
when I logged in, instead of simply tapping the password field then seeing the word ‘Passwords’ to then autofill from the Apple password manager, I had to open that separately in Settings and copy/paste.
Also: once I’d logged in, I’m greeted with ‘there is already a PIN associated with this login; use that next time’ (as if I’ve made some mistake) but that wasn’t an option on first login post app update. It was next time after that, but it felt a bit rude.
ps. it would be nice if I could simply access my Medicare card in my Apple wallet app, same as my ATM card, train tickets etc., rather than opening the Medicare app just for this. Thanks.
Also: once I’d logged in, I’m greeted with ‘there is already a PIN associated with this login; use that next time’ (as if I’ve made some mistake) but that wasn’t an option on first login post app update. It was next time after that, but it felt a bit rude.
ps. it would be nice if I could simply access my Medicare card in my Apple wallet app, same as my ATM card, train tickets etc., rather than opening the Medicare app just for this. Thanks.
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