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Booked using hot doc and it wasn’t booked
I booked an appointment when leaving the practice, then got home and booked using hot doc for my mother the appointment slot after mine so we could go together to the doctor for the flu shots. It was confirmed. We turn up and then there’s no second appointment booked, not at our time or any time, nothing! We were seen straight away then after we got seen, I logged into the hot doc app and showed the secretary the second appointment we had booked! Still nothing!Show lesspiertduane
2 issues
My Covid booster booking via the app a couple of weeks ago:
1. Booked using the app well beforehand
2. Responded to the following confirm request message
3. Attended on time and checked in at reception then assigned a seat outside doctor
4. waited 40 Minutes as 5 patients came and went, walked to desk and confirmed my attendance
5. Approached doctor at door and she checked to explain there is no record of my appointment on her list.
The system failed me. But she fitted me in thankfully.
Now - today
Just booked appointment with my regular doctor for a double appointment.
I selected existing patient but the app at the end message confirmed me as a new patient requesting a 15 minute earlier attendance for paperwork as a newcomer
I did select existing patient. I’ve used the app a few times so am familiar with the system
Cheers,
ColinShow lessSeatsitternomore
Best thing since sliced bread
Brilliant app - no need to call the surgery and hang on while waiting for a reply, just log in and you can see all available appointments, see a summary of each GP's career and specialisation if applicable. Choose your appointment and you'll get an email or text confirmation. It just couldn't be easier to use.Show lessRazor5012