James
This app will sign you out randomly which then requires you to login again, however, because of the frequency of this happening, you have had to change your password and can’t remember what you changed it to. So you then need to reset your password bia an email link- but the link never arrives- no its not in the junk mail- it just doesn’t work. So good luck gaining entry into your premium priced lime fitness centre after hours.
Months later …….Just had to reinstall again. Still a terrible app.
Months later …….Just had to reinstall again. Still a terrible app.
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Dissatisfied
I find some problems with clublime
1. The support they provide is veryyy poor and there are no real solutions.
Their customer support team is very rude and rather than resolving an issue they tell you the steps to quit your membership as they don’t care about your little money being a giant gym chain.
This is very sad to see because we as members deserve some help after paying your fees regularly.
2. Coming to fees payment I have a serious issue with the dishonour fee. It should be removed if a person is paying at the same time.
Because sometimes the amount is not enough in the shared bank account that doesn't mean I will not pay for my membership. Even after talking to them they do nothing about it and I end up paying 67 dollars fortnightly which doesn’t makes any sense.
I like the gym hut I have issues with this attitude. Does anyone hear or care for their customers at clublime?
1. The support they provide is veryyy poor and there are no real solutions.
Their customer support team is very rude and rather than resolving an issue they tell you the steps to quit your membership as they don’t care about your little money being a giant gym chain.
This is very sad to see because we as members deserve some help after paying your fees regularly.
2. Coming to fees payment I have a serious issue with the dishonour fee. It should be removed if a person is paying at the same time.
Because sometimes the amount is not enough in the shared bank account that doesn't mean I will not pay for my membership. Even after talking to them they do nothing about it and I end up paying 67 dollars fortnightly which doesn’t makes any sense.
I like the gym hut I have issues with this attitude. Does anyone hear or care for their customers at clublime?
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Not very user friendly
App isn’t very user friendly e.g., when there’s multiple entry gates the app just lists them 1-4, however, gates aren’t numbered so I’m usually standing in front of the wrong one. This is the case when it’s not my usual gym. Also, class timetables aren’t easy to filter through especially since there’s so many. I know I can filter by class, however, I like to see all the classes that are running when I have capacity to join. It’s great for access through the 24hour door though.
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