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PDF uploading problem
The app used to be able to upload PDF files. Now it doesn’t allow PDF to be uploaded. Why?Wendi Deng Murdoch
Developer Response
Hi Wendi Deng, thank you for reaching and taking the time to leave your review. We're sorry to hear you are experiencing an issue with uploading a PDF as part of our claiming process. The accepted file types include PNG, JPEG/JJPG, HEIC/HEIF and PDF. However with PDF, it cannot be password protected. Please send us an email mobile.feedback@medibank.com.au with a copy of the PDF and we'll be able to investigate why you were experiencing this issue. Thanks, GraceData doesn’t sync correct from Health app
Unfortunately, I've encountered significant issues with the live better data sync to Apple Health app. While my Peloton app seamlessly integrates with Apple Health, allowing for perfect data sync, the same cannot be said for Medibank Live better. Despite completing numerous 45-minute cycling sessions, they fail to register as active sessions within Medibank. This flaw extends beyond cycling, with various workout types such as meditation and HIIT cardio failing to sync correctly. It's frustrating not being able to track activities properly due to unreliable data sync. Overall, a disappointing experience 😣Show lessBrooklyn 228
Developer Response
Hi Brooklyn228, we are sorry to hear you're experiencing issues syncing information from Apple health to Live Better. Could you please reach out to us at live.better@medibank.com.au with the details? We'd like to investigate this further for you. - JessOtp codes
1./ I have the app and when I chat u want to send a code to my mobile for security purposes
I find this extremely difficult to chat with your support especially when I overseas and my mobile dies not have roaming
Thus you should allow the otp to also go yo an emai
2/ you don’t have the facilty in the app to suspend the account when we travel overseas
This makes it inconvenient and we have to chat
What if I had an emergency like I have now and I need to travel and I have no time to chat with support online
In fact this is really annoying and I may cancel my Medibank as I have a cooling period
And of course if I cancel I have to chat or call . You don’t give an option to do these actions onlineShow lessManagerIT
Developer Response
Hello. Thank you for submitting your review. Your feedback is appreciated. We are sorry that this has been your experience with the app. If you would like assistance, please send us an email to: Mobile.Feedback@medibank.com.au Kind regards Robin.