Leave a Review My Medibank
Amateurish!
A poor effort, full of bugs and nonsenses.Fedupwithrubbish
Developer Response
Hi there, thank you for reaching out with your review. We're sorry to hear to hear that you are experiencing some bugs. We'd be happy to take a look at this with you. Please send us some screenshots of the errors to mobile.feedback@medibank.com.au and we can investigate this one with you. Thanks, GraceApp not reliable
Took me 3 days to upload my evidence of a claim. Tried several different ways over the course of 3 days before the upload would be accepted. This was extremely frustrating given I have lodged claims like this before and there has not been an issue. I just kept getting an error message saying file could not be uploaded and it didn’t matter if it was a pdf a photo or a screen shot. This has delayed when I will receive my claim back given it should have been lodged 3 days ago if it was working properly.
Thank you for taking the time to respond however you have not told me why this had occurred and if it will be an issue moving forward when I lodge another claim??Show lessbigjuicy874
Developer Response
Good evening, thank you for taking the time to share your feedback regarding your recent claim. We apologise for the inconvenience you have experience so far with the claiming process and uploading the document. If this does happen when you submit a claim, we can launch an investigation with our IT team to see what has caused this issue. Please send us an email with screenshots of the error and we can go from there. Please do not hesitate to contact our team at mobile.feedback@medibank.com.au. We are always here to help and will do our best to ensure your claim is processed as quickly and efficiently as possible. Thank you once again for your feedback. We hope to continue providing you with the best possible services in the future. Kind regards, GraceJust fantastic a wonderful private health insurance company
My name is Kelly Nichols and I have the absolute top cover with Medibank Private health insurance and extremely satisfied with the benefits that I receive when it comes to my health. I only have one concern and that is not this year but last year I got optical glasses and I got two pairs and one was for nearsighted and one was for farsighted and I did not have to pay any gap and I got the glasses completely free now this year I got multifocal glasses and just the one pair and I believe the glasses themselves cost $299 and I also got the transition lens so that when I go outside it turns into sunglasses but I ended up paying $300 out of pocket so I’m not sure why last year I had absolutely no out-of-pocket fee and this year I had to pay a whopping $300. I’m just confused so if you could explain that to me, I would appreciate it. Kind regards Kelly Nichols.Show lessKelzeon789
Developer Response
Hi Kelly, thank you so much for your review. It's so happy to hear you've been happy in your time with us! We'd be more than happy to take a look at your claims with you. Please send us an email to mobile.feedback@medibank.com.au with the details and we can take a look into it with you. Thanks, GracePDF uploading problem
The app used to be able to upload PDF files. Now it doesn’t allow PDF to be uploaded. Why?Wendi Deng Murdoch
Developer Response
Hi Wendi Deng, thank you for reaching and taking the time to leave your review. We're sorry to hear you are experiencing an issue with uploading a PDF as part of our claiming process. The accepted file types include PNG, JPEG/JJPG, HEIC/HEIF and PDF. However with PDF, it cannot be password protected. Please send us an email mobile.feedback@medibank.com.au with a copy of the PDF and we'll be able to investigate why you were experiencing this issue. Thanks, GraceData doesn’t sync correct from Health app
Unfortunately, I've encountered significant issues with the live better data sync to Apple Health app. While my Peloton app seamlessly integrates with Apple Health, allowing for perfect data sync, the same cannot be said for Medibank Live better. Despite completing numerous 45-minute cycling sessions, they fail to register as active sessions within Medibank. This flaw extends beyond cycling, with various workout types such as meditation and HIIT cardio failing to sync correctly. It's frustrating not being able to track activities properly due to unreliable data sync. Overall, a disappointing experience 😣Show lessBrooklyn 228
Developer Response
Hi Brooklyn228, we are sorry to hear you're experiencing issues syncing information from Apple health to Live Better. Could you please reach out to us at live.better@medibank.com.au with the details? We'd like to investigate this further for you. - JessAssistance is near impossible to get
I have wasted 2 days of my time trying to get something simple done like review my medical cover as some items are not relevant to me at 77 years of age. I was cut off twice and then told to text an “Expert” which was useless as no one eas on the job. My husband is now in a nursing home and his cover also needs to be reviewed. I am his Enduring Power of Attorney and Enduring Guardian I am presuming that we will save money by getting rid of items listed on our cover that are useless at our age and do not require. I would like a reply and apology please and perhaps tell me how I can get our medical cover fixed up without delay. Regards
I have edited out personal informationShow lessbusyb9118
Developer Response
Hello Beverley, Thank you for taking the time to leave a review. We apologise for the inconvenience and frustration you have experienced while trying to review your policy. To better assist you, we recommend contacting our messaging team directly at https://www.medibank.com.au/contact-us/. They will be able to review your cover and make any necessary changes to ensure it meets your needs. You can also access our messaging service through the My Medibank app. Simply tap the message icon in the top right corner of the home screen. Alternatively, please reach out to mobile.feedback@medibank.com.au and we can assist you further. We also kindly ask that you delete your personal information from your public review, as it can potentially compromise your privacy. We take the protection of our members' personal information very seriously and want to ensure it remains confidential. Thank you for being a valued member of Medibank and we hope to hear from you soon. Kind Regards, DanMedibank claim using IPad app
Usually my claims are lodged by the provider. At 84 years of age I expected my claim today for dental expenses, might test my computer skill even if I had made a claim some time ago and stil had the app. I have a large number of apps and I tend to forget the steps for particular apps if I haven’t used it recently.
I was pleasantly surprised to process the claim on Mac IPad, to finish without any difficulty or glitch: quick recognition without ID misalignment, job completed within minutes and without problems photographing and then downloading the receipt.
The relative ease of that experience contrasts favourably with a fair few of the apps that I have used.
Well done Medibank!Show lessMunners74
Developer Response
Hello, Thank you for your 5-star review! We’re glad that you are enjoying using My Medibank! We aim to make submitting claims simple & efficient for our members and we’re happy to hear that we have exceeded your expectations. Thank you for your appreciation and support. We value your feedback and look forward to helping you in the future. Kind regards, DanOtp codes
1./ I have the app and when I chat u want to send a code to my mobile for security purposes
I find this extremely difficult to chat with your support especially when I overseas and my mobile dies not have roaming
Thus you should allow the otp to also go yo an emai
2/ you don’t have the facilty in the app to suspend the account when we travel overseas
This makes it inconvenient and we have to chat
What if I had an emergency like I have now and I need to travel and I have no time to chat with support online
In fact this is really annoying and I may cancel my Medibank as I have a cooling period
And of course if I cancel I have to chat or call . You don’t give an option to do these actions onlineShow lessManagerIT
Developer Response
Hello. Thank you for submitting your review. Your feedback is appreciated. We are sorry that this has been your experience with the app. If you would like assistance, please send us an email to: Mobile.Feedback@medibank.com.au Kind regards Robin.Rating O
I wanted to put a zero rating but l had to give you one ! How many times do l have to give you my updated card number. Firstly the recording said l didn’t have to update my card it would automatically be taken out. That didn’t happen so now l’ve rung 3 times to do so & it still isn’t working. I’m a priority member & l can’t get a person just ridiculous recordings that don’t allow you to speak to a person. The one time a person did answer me was David gave him my details & guess what still not working. I was on the phone today for 40 minutes lm so glad lm a priority member, Debra
It just keeps getting better now l have to put in a nickname tried 10 different onesShow lessDulcettes
Developer Response
Hi there, thank you for reaching out to us. We're sorry to hear of the experience you've had when trying to update your credit card number. Please email us at mobile.feedback@medibank.com.au and we can assist. - GraceExcellent Service
Today I rang to speak to an operator. I had changed my password a couple weeks ago, however I could not log into my online account. In frustration with myself I rang Medibank. Unfortunately my sound was turned down on my phone and I did not quite hear the young lady’s name. The young Lady went beyond with her service to help resolve my issue. A very long phone call. The young Lady was contacting your IT area to see what they could do. Unfortunately the call disconnected. As I was driving I could not ring back & was going to a Dr’s appointment. Tonight I tried again to log in and with great success achieved my goal. I would like if somehow the young Lady can be identified and my sincere pleasure and thanks passed onto her for her assistance. I am sure many Staff could learn from her Customer Service.
A very happy Member
Cheryl Clark 😊😊Show lessCheryl1969
Developer Response
Hi Cheryl and thanks for letting us know about your experience, we are very glad to read that you can now access the app. We can certainly get your feedback passed on. Are you able to please send us an email to mobile.feedback@medibank.com.au with your membership details so that we can see who it was you spoke with and we can pass the feedback on to their manager. Thanks, -Ane
