Leave a Review My Medibank
Unable to claim on app
Today after a 32minute phone call was advised to make a pharmacy claim manually by filling in a form and posting via the snail mail system. Rediculous. I’ve made electronic claims before for a Troche what has changed? Why? I’ve been a loyal member all my life and have automatic payments deducted from my bank account fortnightly. Why are you making it more difficult to claim a piddly amount back. No wonder people don’t see the value of being a member because you are NOT valued at all. Why have an app if it doesn’t work. Pathetic. I’m not very happy about this. Yes this is an official complaint.
If you can’t accept my claim via the app then at least accept via an email.
Not happy!Show lessJulie-Anne Barry
Developer Response
Hi Julie-Anne, I am really sorry to read of the issues that have been experienced in submitting your claim through the App. If you can kindly send us an email at mobile.feedback@medibank.com.au, we would really like to look into this further for you. Thanks, DaveWork out estimate
This is a great tool to work out but u should add in full view and In simple terms that rebate is based on NO waiting periods as I know I have WP for extractions so was shocked with estimate until I realised it’s an estimate only - any other person would not think of WP and book appt to be told after they have to pay it in full (not a good experience for cust.
Suggestion: Estimate should link to limit available (this will stop customers calling in for quote)
Where on app can we see where DPT is? Bad experience for cust to be told card rejected to have to call in to be told unfinancial - payment history states payments but not DPT 😀😀.Show lessTao2369
Developer Response
Hi Tao, thanks for your review and for the feedback you have provided. Sorry that your date paid to is not viewable and that it was not made clear that the estimate was based on waiting periods being completed. I have forwarded your feedback to our digital team who are working on providing a friendlier and more efficient App as a matter of priority. Thanks, DavePRESCRIPTION IMPROVEMENTS NEEDED
I suffer from panic disorder, and have 28 scripts to treat the anxiety and depression but I can only claim for my dexamphetamine and not my Alprazolam which is the only combination that works to treat my disorder.
It is less time consuming to take a photo of the receipt and upload it to an app such as NIB (who also covered all my scripts under $30 which is why I went back to NIB last time and now tempted to go back to them due to my regular prescriptions needed to manage my illness!
I find Medibank app too complex to use because most people getting prescription medication do not feel well enough to find the script number and I have several prescriptions from the one authorisation script so it’s confusing and hard work for my disorder. Plus I always got majority of money back from NIB. I have scripts here that NIB would have covered for me, and I’m disappointed Medibank don’t take mental illness and depression seriously enough. It’s very real and 1 in 3 people suffer from depression or anxiety (mostly both) so help us get well! Please?Show lessJensmc
Developer Response
Hi, I am really sorry to read of your disorder and my apologies for any inconvenience or difficulties that have been caused. Your feedback has been passed on to our I.T team who are working on providing a friendlier and more efficient App as a matter of priority. If you would like to send us an email with further details at mobile.feedback@medibank.com.au we’d really like to help. Thanks, DaveService at robina office
Very disappointed in the customer service at robina town centre staff at Medibank private wanted to talk to someone a bout payment because I hadn’t payed due to lost if job Did not even acknowledged me standing there to make eye contact did even say we will be with you soon.
Went in again on another day to pay my premium for the month.
Had to take number two ladies were in front of me one of the ladies was get frustrated too as the lady before her was already waiting for 1 hour.
We both walked out absolutely disgusting customer service.
Not professional at all just rude.
I have been a customer for 6 years and to get that service is appalling.
I understand that they are busy at time but they are taking way to long if we need to make appointments to see them well that would be better because I can not wait over 1 hour to speak to someone for a 1 to 5 minute job.
Please let HR know as maybe look else where for my private cover.
The app is great.
Not happy!!!Show lessnicoleleew
Developer Response
Hi Nicole, I am really sorry to read of your experience at the Robina store and my apologies for any inconvenience or frustration that has been caused. Feedback regarding your experience has been passed on accordingly. If there is anything that we can help with please don’t hesitate to email us with your details at mobile.feedback@medibank.com.au Kindly, DaveNot very happy
Really expensive and mostly pretty useless. What is and isn’t covered is pretty foggy, even with the new “clearer” guidelines. Once you’re in hospital you discover all manner of gaps. For day procedures next to nothing is covered. Since we have insurance of any type to cover the unexpected, we remain covered in case of lengthy hospital stays and are happy to pay a high premium. But the Medibank premium is close to robbery. Not sure other health insurers are any better as they are all run for profit. The extras are pretty much a joke, especially the dental cover if you wish to use your own dentist rather than one of the very few of unknown quality covered by Medibank Private.Show lessMecos209
Developer Response
Hi There, thank you for sending through this feedback, I can assure you that we take our members very seriously. If you would like to speak about this is more detail please do not hesitate to send us an email at Feedback.Complaints@medibank.com.au. Thanks JamesCannot paste password
Does not permit pasting of long, cryptic password from pasword manager. Therefore unable to sign in. Useless.Joe Sarsero
Developer Response
Hi Joe. Thank you so much for your review. I am sorry to read that you have experienced these issues. If you would like assistance, please send an email to Mobile.Feedback@medibank.com.au -Kind regards Robin.Not supported
You didn't support Student log in!
Bad app.
If there is anything less than one star I will rate your app with.naif9009
Developer Response
Hi Naif9009. Thank you so much for your review. I am sorry to read that you have experienced these issues. If you would like assistance, please send an email to Mobile.Feedback@medibank.com.au -Kind regards Robin.A Commendable App - Well Done Medibank!
Medibank have done well with this app.
I am a quite new member and this app is miles better than my previous provider. I love the way you can so easily look up a nearby provider, add them to a favourites list and also add them to your contacts with a couple of quick button presses! Fantastic! I also really like that I can easily access my detailed cover information too. In the past I have had to scan or save this info to the cloud and access it that way when required.
My one big suggestion is that you work out a way for it to not take SO long for my remaining benefit limits to load. Each and every time I have gone to check them (one main reason I access this app) I have to sit waiting for the info to load. I am not a programmer but surely there is a way for this info to preload in the background once I log into the app so it is there waiting for me should I choose to access that info?
Overall though, a round of applause for Medibank! Thanks...Show lessPaper_Rhino
Developer Response
Hi there, thanks so much for your comments, we are really pleased to read that most aspects of the App are working well for you. Thanks for your feedback in regards to the time it is taking for your annual limits to load, I have passed your feedback on to ensure the issue is investigated. Cheers - DaveNot exciting, but hey this is health insurance.
Does what it says on the packet.jayjay4563
Developer Response
Hi JayJay4563. Thank you for your review. If you require assistance, please send an email to Mobile.Feedback@medibank.com.au -Kind regards Robin.Useless
This app doesn't allow me to do anything, but always directs me to call medibank when I log in, doesn't allow me to access the claims page. When I call in, they refer me to the website. So unhelpful.hellomally
