Leave a Review My Medibank
Extras
Very unhappy with not being able to choose what extras I need thus reduce my very high costs for being a member especially now I know my information has been leaked to the dark web
I don’t need anything to do with pregnancy etc as I am well past that but do need better dental care with age but I can’t stop paying for pregnancy stuff and increase areas I do need
I have been a member for many years and just see costs going up but payout going down so do not see value for money
When I joined years ago the cover was great and even paid for GP visits but now I pay for heaps I just don’t need and get little back for what I do need surely the coverage should be able to be streamlined for age and need to keep costs more appropriateShow lessTuppertea
Developer Response
Hello, We'd love to review your cover to see if there's something more suitable for you. Please send us an email to mobile.feedback@medibank.com.au and we'd be happy to assist! - CathMediBank App & Security
I personally feel that MediBank App is quiet user friendly & easy to navigate. Congratulations for developing such an helpful tool.
However same can not be said for your security. The recent personal data breach is absolutely disappointing. Given the day & age we live in with hordes of internet hackers & scammers on the loose I honestly fail to comprehend why sufficient protective measures were not in place.
If I were the CEO, protecting customers personal details would have ranked as my first priority. We as customers entrusted our personal information with your organization and hence it should have been treated sacred. I have run major construction companies & one of the most important tasks is to protect all our data either stored on local server or in iCloud are absolutely firewall proofed.
No words to describe the utter disappointment & anxiety my wife & I are being subjected to in our retirement. We have a good mind to seek out another private medical insurance provider such as BUPA as we were member when working overseas as a CEO.
RaviShow lessOz RaviRaj
Developer Response
Hi Ravi, we understand this is distressing for our members and we apologise unreservedly. We recognise the significant responsibility we have to the people who rely on us to look after their health and wellbeing and whose data we hold and we have invested in our IT systems accordingly. Our expenditure on IT security is a material part of our IT budget – it is multi millions of dollars a year. We're continuing to invest more in this area every year. Over the last weekend we have also taken our systems offline to undertake some maintenance to further strengthen our systems and enhance security protections. If you have any particular concerns, or queries you would like to discuss, please feel free to reach out to us at mobile.feedback@medibank.com.au. - JessExcellent
Medibank is a Great Blessing to me.Jesus is Saviour.
Developer Response
Hi there, thank you for this kind feedback and 5 star review. - JessFairly easy to use
Easy enough to use and especially to look for the most needed info like submitting claims or finding preferred medical etc
Only thing I would like is to not have to swipe to find certain things and then it’s super tiny in a big box of other things - don’t need all the ads for extra things. Need a neat home page menu with most used / needed things for members - claims how to make and history, looking for preferred (hospitals / dentist etc), your membership info including your balance so far and how much left etcShow lessUpgrade bug
Developer Response
Hi, Thanks so much for taking the time to submit your feedback. We're always looking at improving our app. If there is anything else you'd like to suggest, please don't hesitate to let us know at mobile.feedback@medibank.com.au. - MarySubmitting claims
This was a very unsatisfactory experience requiring a lot of time entering the details for the same item more than once. And from the same pharmacy multiple times because the scripts were provided by different doctors.
It was also confusing as to whether I needed to send a receipt photo when I did attempt to include more than one item but it was not possible to upload the receipt.
All my pharmacy items came from the same pharmacy but I had to re-enter the details each time I submitted a claim item but from a different doctor
I also submitted a claim for dental hygiene at a specialist for implants which was expensive and appears to not be included in my Gold Top cover with Extras.
It has been a long, tedious and annoying process and I prefer to go to a Medibank office which I will do next time they are open. In the meantime, I suggest the App is reviewed and reinvented.Show lesshelenabutterfly
Developer Response
Hi Helenabutterfly. I am sorry to hear you have experienced these issues. If you would like some assistance, please send an email to Mobile.Feedback@medibank.com.au -Kind regards Robin.Unable to view limits
I’ve had the Medibank App for some time now (well over 24 months) and I keep getting the same message when ever I try to view my limits. The message states your updating that particular section of the app and soon it will be available and provides a link to a page which shows generic information regarding limits.. This very frustrating as when I take the tour of what I can do with the app for it shows I should be able to view how much I have remaining with respect to my limits for various procedures, which was a key factor for downloading the app. The fact this feature is still not accessible is infuriating and frankly comical… Why is this feature still not ready after all this time??????
We’re adding some new features to My Medibank so you can view your cover usage and available balances. We’re putting on the finishing touches to this. In the meantime, you can still see what your cover includes in your cover summary.Show lesslauderrecordes
Developer Response
Hi lauderrecordes, I'm sorry for any frustration in not being able to view your limits through the My Medibank app. Not all covers are available to view through the app. However, we'd like to investigate this further for you. Please send us an email at Mobile.Feedback@medibank.com.au with your details. Kindly, JadeThe worst
Was this pile of junk even tested?MDB.USA
Developer Response
Hi there, Please don't hesitate to send us an email at mobile.feedback@medibank.com.au, If there is anything in particular you need assistance with. - AnnaCould be better
While it’s certainly quicker and more convenient to use this app to make a claim compared to the old way, this app could be so much better.
I make the same pharmacy claim every single month for the same medication at the same pharmacy with a script from the same doctor and have done so for years. The only things that will change are the script numbers (every 6 months) and the price (every year or so), but every time I have to type in every detail which frustrates me as I’m always making mistakes and having to correct them.
I don’t understand why the app doesn’t keep a record of previous details and either auto-fill or at least have pop-up suggestions. I’m sure an older version of the app had this feature to some degree.
It would make this a 5 star app for me.Show lessgobbygobbygoojar
Developer Response
Hi there, thank you for taking the time to pass through your feedback. We are constantly working on the app, so we really appreciate your comments. I've passed this along to our developers for review. If there is anything else we can help you with, please feel free to email us at Mobile.Feedback@medibank.com.au. - JadeFrustrating
I like the idea of this app as it’s better than standing in a queue. But...
I have a claim to make where three of my family got treatment one after the other. I started to make the first claim which went well until it says to “make another claim from this provider”. I thought that was it but was unable to change the person and don’t want to claim every thing against the first person. I then clicked cancel to see if I could go back but it lost everything I entered! Second time: entered everything again and clicked to upload just for the first person. It wanted a copy of the receipt but my phone didn’t allow access to my camera. I went to settings and allowed this but upon returning to the app, it had logged me out and all me entries were gone again!Show lessMalakaye_Moozic
Developer Response
Hi there, I am sorry to read of the issues you experienced with submitting your claims. Thank you for providing your feedback we have passed it on for a review. If there is anything we can do to help, please don’t hesitate to send us an email at mobile.feedback@medibank.com.au. Thanks, AnnaFrustrated
1. As a “priority member”, it took 19 minutes and 25 seconds to actually speak to someone. If you value your priority members as your recording states, we should be able to speak to someone immediately.
2. The options to select from when one calls do not cover all reasons why a priority member may be calling. You need to include a technical problem option.
3. I spent quite some time speaking to Paris yesterday who was very helpful in assisting me set up a new password yet today when I tried to access mymedibank to answer a question as per the recording ( how much is my premium “ I could not login with my new password.
I have just spoken to Chris who helped me reset a new password and I’m concerned that when I next try to login, it won’t work. I cannot be constantly calling to reset passwords.
This experience I am having as a priority member is as frustrating as calling a telco......
A survey at the end of the phone call should be considered to enable customers the opportunity to provide feedback immediately instead of waiting for a survey, or having to login to our accounts ( which we may be locked out of ) to send a feedback report.
Technically, Medibank can be more efficient.
FotoulaShow lessAtticusKane
Developer Response
Hi Fotoula, Thank for you taking the time to provide us your feedback. I'm sorry that you've had this experience with us. Please send us an email at mobile.feedback@medibank.com.au so we can further assist you with the app. - Mary
