Can’t access my account
The opening page of this app allows me to enter my credentials but then takes me to a page where it advises that the credentials are incorrect - but doesn’t allow any amendment of the details. Can’t use it.
Simple and easy to use
Can’t ask for much more book a service easy peasy
Awful Service
Absolutely Awful Service.
We took out boiler cover and our boiler is randomly switching the heating on by itself and refusing to turn off getting really hot until we switch itself off at the mains.
Rang the claim line and they decided over the phone it’s the diverter valve, this was a claims handler who didn’t have a clue what that does or how it works but that is what the screen said.
They refuse to come out and diagnose the fault stating that the diverter valve is part of the heating system and therefore isn’t covered under the boiler cover despite being in the boiler.
Even after explaining the diverter valve does not do this and is built into the boiler itself they still decided it isn’t covered and if I want someone to come and look I must pay £95 and then pay for any further parts and labour.
They seem to think that any part in the boiler either works the hot water system or the heating system so unless you get the additional cover for that as well your boiler insurance doesn't actually cover anything.
They refuse to discuss this and will only say its the diverter valve and we don’t cover that.
We took out boiler cover and our boiler is randomly switching the heating on by itself and refusing to turn off getting really hot until we switch itself off at the mains.
Rang the claim line and they decided over the phone it’s the diverter valve, this was a claims handler who didn’t have a clue what that does or how it works but that is what the screen said.
They refuse to come out and diagnose the fault stating that the diverter valve is part of the heating system and therefore isn’t covered under the boiler cover despite being in the boiler.
Even after explaining the diverter valve does not do this and is built into the boiler itself they still decided it isn’t covered and if I want someone to come and look I must pay £95 and then pay for any further parts and labour.
They seem to think that any part in the boiler either works the hot water system or the heating system so unless you get the additional cover for that as well your boiler insurance doesn't actually cover anything.
They refuse to discuss this and will only say its the diverter valve and we don’t cover that.
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Excellent service
Boiler stopped heating the system, I filled the claim in the app very early morning. Within an hour someone phoned, ascertained the problem and an engineer was with me that afternoon. I was so impressed, sadly another problem occurred immediately and they again got back to me within the hour, I’m at the end of my year one contract but am definitely going to stay.
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Unusable App
Pointless app. You can’t log in and tells you to call a number. Also, these are total cowboy company had a water leak through an electrical fitting and they told me to lift my floorboards to locate the problem myself. Electricity and water! Really. Avoid this company at all costs. Total Arthur Daley con merchants.
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Not bad
Most of these reviews are quite dated and warned of the app but I downloaded it anyway. Managed to log in first time and book a boiler service without any issues at all. It seems the app bugs have been fixed so I can happily recommend.
Log on
Not able to log on now. Putting in correct ref and surname, FAILED. Deleted and reinstalled, FAILED. Same as last year when I wanted to use the app. Needs sorting
Absolute rubbish
Nothing works properly. Have to keep going through registration procedure entering details and contract number, then impossible to book a boiler service as it says no appts available.
Horrendous app.
Horrendous app.
Poorly constructed and badly managed
And that’s just the app! Riddled with design errors and annoying system failures. Considering the majority of users would be accessing the app due to an emergency, it does little to reassure and reduce stress; in fact it’s quite the opposite. From the simple elements such as input fields recognising standard information like names, e-mail addresses and telephone numbers, to the more fundamental server failures that result in hours of wasted time and effort. Sadly this poor level of performance and consideration extends to the service they provide in the home.
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Shocking
Shocking service on telephone, shocking app, shocking company!
Had the engineers out twice who are actually quite nice but there is no doubt that they do things on the cheap. Do you want a company like that looking after your boiler??
Had the engineers out twice who are actually quite nice but there is no doubt that they do things on the cheap. Do you want a company like that looking after your boiler??
