Introduced a few bugs
(Previous) The recent update has a few bugs. One is when you switch to full screen mode, the time changes to 24h time instead of 12h time. Also it keeps showing the yellow icon in full screen mode to pair a pad, but we've never had one.
They also really need the ability to ignore alerts when the baby is not detected. I don't need 20 notifications that the baby is crying when he's getting changed 10 feet away. The covered face/rollover alerts don't seem to separate correctly. Even though we have it set to covered face only, it sends notifications that his face is covered when he rolls over...the detection that distinguishes rolling over versus covered face just doesn't work well. The feed navigation to scroll back and forward in time can use a lot of improvement. The +/- 15 seconds is broken. Mostly it doesn't do anything, but sometimes it'll jump 3 seconds.
***Dec 5 Edit - Between the recent app updates and camera firmware upgrades, everything seems to have been addressed now. Cry/Cough alerts have a crib-only option, scrolling on the video works much better, and the 24hr timestamp issue was resolved. Thank you!
**Dec 20 Edit - whelp that was quick. They reintroduced bugs like the +/- 15 seconds not working. Our camera also stopped recognizing the baby whatsoever every 48 hours or so which resulted in no notifications! Horrible. Kept having to reset the camera but it still happens. Reached out to support but they were not helpful.
Response from developer
Hi Dawgpwnd, our sincere apologies for the issues you're experiencing. We'd appreciate the chance to resolve the issues for you. Kindly help check if you have the latest firmware version. Also, please continue to get in touch with our support team via the in-app chat. To resolve the issue you are having. You're cooperation will be deeply appreciated.