Leave a Review Axiad ID
Needs fixing
It will ask me to do my face verification but every time after that I have to close the app out fully and try my passcode and Face ID verification again.bekshebeoej
Developer Response
We are sorry about the issues your are experiencing with our App. We would like to work with your IT department to resolve the problem. Could you kindly send us an email at support@axiad.com and let us know the organization you are working with? You can just use the following subject in the email: "App Store review from flytrc", that will be sufficient for us to associate your email with the issue. Again, we apologize for the inconvenience and be assure we will work on a resolution. Axiad Customer Support team.Blank Screen
After installing the app it prompts for permissions to send notifications.. after that prompt the screen is completely blank.. no labels or buttons.. literal blank app screen. I am running IOS 15 but have never seen a app that doesn’t render even the labels and buttons.
I have tried uninstalling and reinstalling.. rebooting.. updating IOS to the latest version. If I try it on a old phone with ios 14 it works as expected.Show lessLanMark7
Developer Response
Sorry you are having issues with the app. You can get support by going to axiad.com/support or support@axiad.com. Can you check the following and provide to support: Is FaceID enabled? Do you have a 6 to 8 digit pin? When did you first encounter the issue? What version of iPhone do you have? What version of iOS 15 are you running?Won't accept my iPhone code
It asks me for my iPhone unlock code ... And then asks again and again and again. Does nothing else. I talked to my company's tech support and they agreed, there are lots of people with iPhones that can't use the app.hymie!
Not the only one with BLANK SCREEN
Installed the app… only presents blank screen. Why no FAQ?HoffWeGo
Blank screen
After opening the app a blank screen shows up !!!Sravan1509
Developer Response
We are sorry about the issues your are experiencing with our App. We would like to work with your IT department to resolve the problem. Could you kindly send us an email at support@axiad.com and let us know the organization you are working with? You can just use the following subject in the email: "App Store review from flytrc", that will be sufficient for us to associate your email with the issue. Again, we apologize for the inconvenience and be assure we will work on a resolution. Axiad Customer Support team.App doesn’t work
I downloaded this app to authenticate to access a work site remotely but the app opens up to a blank screen. To resolve the issue I tried a soft reset, hard power cycle, and I even uninstalled and reinstalled the app but no success. I’m currently using an iPhone 12 Pro Max on software version 14.7.1.Show lessDon't change urban spoon
Developer Response
Sorry for delay in response. Well that combination most certainly should be working as it is same as me. Please contact our support team at support@axiad.com or axiad.com/support and they can help resolve your issue. If you would like to provide feedback or suggestions to improve your customer experience please feel free to email customer.success@axiad.com and we pass the information on to our product teams.Worst ever
Waste my time, never work outEcho🐼⚽️
“Challenge Response Failed”
I never get prompted to approve my MFA sign on and it’s ridiculously annoying. I’d really like for it not to take 15-20minutes on average just to sign in and complete my daily timesheets. I constantly swipe up to refresh and nothing ever happens. Would really like my company to switch off as this Axiad ID Cloud seems to never work the first time like Microsoft Authenticator.Show lessStevenTong713
Developer Response
I am sorry you are having issues with your MFA. Many things could go into a missed or late prompt, like bad internet connection, a device, like a watch, dismissing the notification, among other issues. Please contact our support at axiad.com/support or support@axiad.com and they can help find a solution to your issue and improve your customer experience. You can also try updating to our newest version 2.0.2 to see if that resolves your issue.Can’t scan QR code
Attempted several times to scan a QR code only to fail several times. UselessUPSisBetter
No good
All my getting is a blank screenkaelim h
