They basically turned their website into an app. The purpose of the website is to entice people to come to big cedar. The purpose of the app should be to enhance the experience of the guests like joining the wait list for attractions or buying tickets. Instead, you have to drive up to the front desk, wait in line, only to find out there are no bowling lanes open. They are wasting manpower on staffing the desk with 7-8 people when they could have this handled by an app and have 1-2 people manning the desk in case something goes wrong/handle phone calls.
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Nancpants91
Kbuyle
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