Singpass User Reviews

Singpass

Government Technology Agency

Utilities

Productivity

Reviews Summary

Positive highlights

🙌

This app hasConvenient access to all government services

🔒

This app hasSecure authentication with facial recognition and fingerprint

🌐

This app hasAccessible for overseas Singaporeans

🚀

This app hasFast and efficient login process

💼

This app hasUseful for filing taxes and other government tasks

Negative highlights

❌

This app hasFrequent app crashes and login issues

🕰️

This app hasSlow response times and long wait for OTP

🔑

This app hasComplicated password reset and account recovery process

🌍

This app hasLimited support for overseas users and non-Singaporean numbers

🤖

This app hasConcerns about privacy and data collection

🤔

This app hasConfusing user interface and navigation

Top reviews

Most RecentHighest RatedLowest Rated

The app keeps logging me out and it's so annoying

The app just logged me out automatically if it hasn't been used for sometime. And when your password expired, they force you to retrieve a new PIN via post! which will take days even within such a small country, This is 2024 already.

lotto_

2 months ago

Response from developer

Dear lotto_, thank you for your feedback and we apologised for any inconvenience caused. Kindly understand the need for security for our application. If you are facing any difficulty, please do not hesitate to reach out to go.gov.sg/singpass-feedback-issue

Doesn’t work for overseas

Downloaded the app. I work overseas and when I try logging in, it ask for my +65 mobile which I no longer possess. The app should have other authenticator options since SMS is prone to social engineering risk. Facial verification and or finger print should be the only MFA option. please phase out SMS OTP and keep up with cybersecurity trend.

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Waikikivale

7 months ago

Sing pass

Too complicated

Nbvcxzsffhj

9 months ago

App connection to web browser for authentication never works

The process of attempting to go from my mobile phone to reconcile back to the website for Singpass fails every time. When we email support for help it takes us to a library where we can learn how to do exactly what we did. They got us to the place that the connection between the mobile phone and the web browser fails. This is been an issue now for a couple of years and it’s unrecoverable.

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OffermanJF

10 months ago

Keep crashing

The new update keep crashing.

Tedhow

a year ago

Response from developer

Hi Tedhow, thank you for sharing your feedback. We have released an update (version 19.1.1) which should address this issue. We apologise for this inconvenience and look forward to your continued support. Thanks!