Singpass User Reviews

Singpass

Government Technology Agency

Utilities

Productivity

Reviews Summary

Positive highlights

🙌

This app hasConvenient access to all government services

🔒

This app hasSecure authentication with facial recognition and fingerprint

🌐

This app hasAccessible for overseas Singaporeans

🚀

This app hasFast and efficient login process

💼

This app hasUseful for filing taxes and other government tasks

Negative highlights

❌

This app hasFrequent app crashes and login issues

🕰️

This app hasSlow response times and long wait for OTP

🔑

This app hasComplicated password reset and account recovery process

🌍

This app hasLimited support for overseas users and non-Singaporean numbers

🤖

This app hasConcerns about privacy and data collection

🤔

This app hasConfusing user interface and navigation

Top reviews

Most RecentHighest RatedLowest Rated

Working now

Thanks to developers. It is working now.

Why!!!! Happen!!!!!

6 years ago

Response from developer

Hi, thanks for your feedback. We're sorry that you're experiencing difficulties using SingPass Mobile. We need more information to better assist you with the issues you’re facing. Can you please email your phone model and OS version together with a description of the issue, to support@singpass.gov.sg. We will be in touch with you to get this issue resolved. Thanks!

Great

Amazing government service. Thank you!

Droopy303

6 years ago

Great!

Great way to remove physical tokens—why not combine this app and the SG work pass app?

heyandyg

6 years ago

QR not working

Keep getting “sorry, something went wrong”

SmthIsWrong

6 years ago

Bye bye physical token

Save the hassle of having to use a token

SXxxx964

6 years ago

Response from developer

Thanks for the feedback! We’re glad that you find SingPass Mobile to be convenient and reliable. Cheers!

Could not login

The SingPass Mobile doesn’t accept my user credentials.

The error message is:

“You have entered an invalid SingPass ID or Password.”

I have verified The same credentials work from the web browser.

roncrivera

6 years ago

Response from developer

Hi roncrivera, thanks for your feedback. We would like to understand further why you could not login with your credentials in SingPass Mobile. To facilitate that, can you please email your name, phone model and OS version together with a description of the issue, to support@singpass.gov.sg. We will be in touch with you to get this issue resolved. Thanks!

Repeated Crashing

App repeatedly crash after logging in, during verification. Useless at this moment.

CHIN Jin Kiat

6 years ago

Response from developer

Hi Jin Kiat, apologies that the app didn't work as intended. You may have tried to register when our systems were temporarily unavailable. If this wasn't the case, do share your phone model, OS version, steps taken, error encountered and other details with us at support@singpass.gov.sg so we may help to troubleshoot the issue. We're actively pursuing these issues to better serve you and other users who may be experiencing this similar issue.