Broken
The app is broken to the point you can’t play it anymore. It is visually broken which makes it almost hurt the eyes, and since these types of games require you to use your eyes 75% almost 90% of the time to play the game (its 25%-10% audio for the story) you literally can’t play this game anymore. I’d love to play this game but I literally can’t. Any puzzles are literally just a white screen and most of the rest of the game is like blue and white jarringly. Like as if you badly photo shopped it.Affodilda
DO NOT DOWNLOAD
It’s a complete waste of your time. The game looks like they accidentally released an unfinished version of the game. You can see white boxes around each item that moves or interactive. But that’s if you manage to see ANYTHING because most of the screen is completely white. Like someone turned the contrast and brightness all the way up. The opening movie is fine, and some of the objects are fine so you can see what the game SHOULD be like (and it looks like it could have been fun). I struggled through the first screen by just tapping everywhere and using the hint to get through puzzles (how can you solve something you can’t see?!?!) hoping that the first screen was a fluke and the rest of the game would be fine, but even after opening the hotel door you get to experience yet another completely white screen. Hope the developers actually see all these complaints and update it, because it really does seem worth playing if you could just SEE the game.
The “app support” page for the game no longer exists. So I’m guessing they just forgot about it and moved on. How about you remove the download from the App Store?calamity cate
Can’t play. Ugh!
Bought this game back in July to have something to play while camping. Went to play and everything was good until the game actually starts. The scene is blotchy, white and blocky. Like someone broke the screen of my IPad. I have uninstalled and reinstalled several times to no avail. I have played Big Fish games for years and this is my first complaint. Maybe an update will help. Hopefully Big Fish can fix it.Chiefsgirl71
GRAPHICS messed up mine too
First cut scene comes out OK start a new profile and when it went into the first scene after the cut scene, it came up all blocky and in black-and-white like you’re looking at a negative but it’s not clear it’s all like you can see some blocks squares. Hard to explain but it seems others have had this problem as well a year ago and I am doing it a year later and it seems like there still an issue with this game. Would love to buy it not like this. Says it’s compatible on my iPad but it’s not.dlcoyte
Game is not playable
I’m on an iPhone 12 Pro Max, iOS 16.4.1 & the game can’t be played due to scrambled & blotchy graphics. When you listen to the introductory stories, the video is stretched but the text is still visible correctly. But when you go into actually play the game, instead of seeing the screen images there are cubes and patches of white and what’s behind the white is just a little bits and pieces of color or black-and-white and you can’t tell what anything is. the audio is fine but you just can’t play the game because you can’t see where you’re supposed to go and you can’t see the things that you’re supposed to interact with. I’ll keep an eye out for an update and hopefully that will fix it but until then I have to leave it as a one star review. It’s too bad because it really look like it was going to be an interesting game.jb dean
Cannot play
Downloaded a while ago and finally went to play it tonight and there are no graphics, game is totally trashed. I have been a member of Big Fish for many years, many, many games on my PC and pay a monthly membership as well, and never had any issues. So this was quite surprising. Hopefully you do right and give a refund or update/fix this game asap. Would be nice to see the developer respond to someone…ASpna79
Can’t even play
The play through is all white and blue and no it’s not my phone. I just bought it. I thought maybe the sign in screen was so supposed to look like that but no. I can’t even play the game and I bought unlock. I either want money back or y’all fix the issueHateallnamestaken
Game is a wreck
I paid for this game and then tried to play. Scenes are only partially visible, covered in stead with moving white blobs, and partial items. It is impossible to see what is on the screen or what to do. When I accidentally happen to tap on something that responds, I’m most likely to get a blank white rectangle with nothing it. I want my money back!Manazefa
Don’t buy Big Fish Games
None of the games over two years old work anymore. Every game I have bought that’s over two years old, are glitches with these white rectangles covering the entire screen and makes game play impossible. So none of these games are re-playable. I have sent many emails to Big Fish and have received no reply. Do better. I’ve given you guys so much money.B1210659
Not able to play!
I am very frustrated! I paid for this game but I am not able to play because it is all pixelated and I can’t see anything. I usually love Big Fish games but this one is terrible. If you can fix this for me and I am able to play. I will change to a five star review. Please help. I don’t want a refund. I just want to play.Hastiegirl
