I’ve been a backer from the start up. Zing has progressed a long way. By far the best intuitive night light. Love em.
(I don’t understand any negative comments as this Zing app and Zing AI IoT nightlights works perfectly!) I even use it as my alarm in my house. I had a repair person come to the house when I wasn’t there and the app notified me. That was awesome. And the actual product also works great. It is so colorful and can be set in so many different patterns and brightness levels. I have 4 Zings and they literally know where I’m walking and light up my path before I get there! They really use AI (Artificial Intelligence).
Yes it is
Wow. The reviews don’t lie. This app is utterly useless. It worked for a few minutes, but I’m now stuck on the home screen like other reviewers I’ve read. When I tap on the light icon, it just vibrates like it’s shaking its smug blue head at me.
A couple of observations I made before I got totally stuck: While it’s possible to set several preset lighting schemes, there seems to be no way to actually SELECT the presets once they’re set. Clicking on them only lets you edit them again. So I don’t really know what the point is.
The product itself seems nice. Good colors and light output, although it does seem to make an annoying scratching/hissing noise in certain lighting conditions. I got the product for free because of a professional connection I have, so I can’t complain too much. Would definitely not buy, though, until this app is sorted out.
Developer Response
[1] please upgrade the firmware on that Zing (the shaking icon is a known bug that had been fixed in a firmware patch last year), see here for instructions:
https://zingcare.freshdesk.com/a/solutions/articles/43000468534-how-to-update-the-firmware-on-my-zing
[2] you can soft reboot the zing by holding down the button on the backside, see:
https://zingcare.freshdesk.com/a/solutions/articles/43000445924-how-to-reboot-your-zing
[3] The presets are triggered by events (i.e. you can configure what light is shown when power goes out, movement detected, button pressed, etc.)Ordered the whole house pack. App is difficult to navigate. Trying to update the firmware on 5 lights takes a very long time and still the lights do not function properly. For the price I’ll just plug back in my other back up, motion activated lights and return these. Needs lots of work!
Developer Response
Hi Jake,
Thanks for the feedback. We're looking into ways to update the lights in the background or automatically. Right now we wanted people to be aware of what is happening on their device so we made it an explicit action. As far as the speed, it's mostly a limitation in bluetooth bandwidth. We are also working on multi-light setup so you only have to setup once.I should not be able to buy this at Home Depot when so many Kickstarter Backers have received nothing (except stupid excuses.)
Further, the model at Home Depot has no USB C port, no Alexa or Google Home integration (that lie is printed directly on the box) and there are NO motion notifications, NO Bluetooth device finding ability, NO notifications for calls, texts or emails (which are ALL in their terrible app!)
Why are they expending ANY effort to get a different (garbage!) model in stores when many of the people who backed this and paid to make it happen have received nothing but infuriating excuses?
This thing is a pathetic, expensive scam.
Developer Response
Hi,
We're working on Alexa and Google Home integration but it isn't on the box which is confusing. Maybe you mean the kickstarter campaign? The bluetooth device finding feature was in the app but people were confused so we removed it until people receive their key finders. As for motion notifications, notifications for calls and text, all work well for other users. We have had a few issues with outages on our servers but they have been operating well recently. Please contact us at zingcare.freshdesk.com if you want help configuring any of the features.I was a Kickstarter Backer; I received three Zings that I signed up for.
They aren’t frauds: they function as motion-sensing nightlights and power-outage beacons and (when the internal battery is charged) independent, mobile, in-case-of-emergency light sources.
I haven’t connected the individual one or the network, or configured through Bluetooth, but I’ll check back when I do.
Developer Response
Thanks for your support! We're doing our best to make the app as intuitive to use as possible. We would love any feedback you can give us.Hi
Do not purchase the zing night lights as you will never receive the product. They have conducted a kickstarter and indi campaign and have refused to fulfill orders to the backers of the project. They have also refused to provide any update or reply to anyone on these platforms. See for yourself by checking out their campaign pages. All they did was fulfill a few users and then ran off.
Developer Response
Hi, we're fulfilling them as quickly as we can make them. We had thousands of backers and we have shipped thousands of Zings. If you have any further questions feel free to email us at support@zing.fm, we actually have been responding.Hi,
I just received my 6 zing device and I need a refund. The product/app does not hold any of my pre-set and I have to reset it every day. The product is not any different from a $5 night light if none of the functions is saved.
No matter what I do I can’t get out of the home screen. My lights are listed, but selecting them or touching them doesn’t do anything. I can’t get to the screens to make any adjustments to their color, brightness, schedule, or anything else. This app makes no sense to me at all. I’m really frustrated.
Developer Response
Hi, thanks for the feedback. I'm a bit confused by this app behavior. Sometimes the lights stop broadcasting so they are unable to be connected to. We are working on this issue on the firmware end. What you can do is hold the button on the back of the light. This will reset it and then you should be able to select the light from the list. If you have any other questions, feel free to email us at support@zing.fm
BermudaBob
SAL2016
mfmk
You know me.
Jake678
antney0615
DarksideHalo
Wow lame update good game though
bernie@D
LuckM24
