Leave a Review Presets & Filters
Paid for app not getting!
When this app is working, I love it. Now for at least the second time if not the third, the app is “no longer available” and I am required to redownload it. It is notoriously glitch all the time which I suspect is why the makers have to do huge updates. When this happens it gets rid of all my favorites. Now I have no assess to any of the pro settings that I have previously purchases and had available! It thinks I am a free version. This needs to stop happening. Not sure how to fix this.Show lessh777
Developer Response
Hello~ As long as you have purchased a VIP filter or subscription service in the app, you can restore it! Don't worry~ We have a process for resuming purchases for old users. You can contact us through the background or via appsupport@aliyun.com. We have dedicated staff to restore the VIP for you. Thank you for your support!Used to be good
This app used to allow me to edit videos and now they don’t pull up as anything but black screens. Help. 😭HannahLoveB13
Koloro
I loved this app but it updated and now my vip is gone?g kxitisgs
Paid for previous app
I paid for the previous app and it no longer works. I contacts customer service and never received a response. I’m annoyed that I now have to purchase the app all over again.krystallized07
Developer Response
Hello~ As long as you have purchased a VIP filter or subscription service in the app, you can restore it! Don't worry~ We have a process for resuming purchases for old users. You can contact us through the background or via appsupport@aliyun.com. We have dedicated staff to restore the VIP for you. Thank you for your support!Super bummed..
I had purchased unlimited lifetime earlier this year. I had glitches restoring after I got a new phone but I had liked the app enough I decided to purchase the lifetime AGAIN. That was a mistake. The new version doesn’t save the photo as it was edited. It is washed out and desaturated when you go to save. Koloro, please fix this and if possible refund me for having bought the product twice.Show lesshdksneieosndjsk
Developer Response
Hi, we have received your refund request. We are so sorry about the inconvenience. Due to Apple's regulation, as developers, we are not able to deal with refund issues. Here is Apple's official link that may help you report your problems: https://support.apple.com/en-us/HT204084 In this page, you can change the language and region at bottom of the website.Koloro
I had the old version with filters purchased and had to re download and koloro completely restored my old purches. I’ve always loved this app and I am pleased with itXomisskittie
New App?
Not really sure what the reason was for this new version to come out, really miss the old app. However, I really appreciate the screenshot option to restore my previous yearly subscription. Really love these presets. One thing I would like to point out is why the creators of this app felt the need to discontinue the selecting 9 photos at a time to apply the presets. It’s really a hassle to select 1 photo at a time now and apply the preset... and so much more time consuming!Show lessrandomassnicknameeeeee
Developer Response
Thank you for your message. Meeting the needs of users is the top priority of our work. Your comments will be considered in our future work. If you have further questions or suggestions~！Terrible
Wouldn’t allow me to restore my purchasefrancedkathrine
super disappointed
i purchased all the filters and when i updated the app it got rid of all of the purchases. very frustratinggocanes10000000000000
great app
this is app is great but it wish we didt have to pay money for other filtersksjdjdjmddjfhf
