I Don’t Speak Italian !
Absolutely ridiculous. No customer support at all and an app that hasn’t been updated for more than 4 years.
The app can’t find my unit to set it up. Until this year it was working fine using Wifi. It started with a Wifi issue. I called the support centre and got an automated message in Italian then the line hung up. So I emailed and got a response telling me to reset the unit. When I opened the app my unit wasn’t there anymore and the “Select a unit to configure” message just sits there with no unit detected. Now I get no response via email. Got a very expensive unit that can’t be used with an app that was last updated 4 years ago ! No customer service at all.
Response from developer
Dear Customer, we regret the poor experience with our application. We kindly ask you to contact us at remote.support@olimpiasplendid.it or at +390303195333 indicating the exact model of the product so that we can provide you with the necessary assistance. We thank you for choosing Olimpia Splendid. Sincerely, Olimpia Splendid team.
Very bad UX
Would be nice if after starting app I could get information when pairing is possible, what do I need for that and how to perform it. I would say not having this feature deserves 0 star nowdays as it’s standard for products for $10 usd, while my AC costed $4000…
Accessory sold separately is painful (paying $110 for product worth $10 in reality), but not as painful as non-finished software using that hardware.
Response from developer
Dear Customer, we regret the poor experience with our application. We kindly ask you to contact us at remote.support@olimpiasplendid.it or at +390303195333 indicating the exact model of the product so that we can provide you with the necessary assistance. We thank you for choosing Olimpia Splendid. Sincerely, Olimpia Splendid team.
Useless Wi-Fi connection
I’ve attempted to contact support who take days between responses without a solution. I’ve resorted to using Tado Ac module which is somewhat limited to heating/cooling options only but it’s very stable and works wonders.
Response from developer
Dear Customer, we regret the poor experience with our application. We kindly ask you to contact us at remote.support@olimpiasplendid.it or at +390303195333 indicating the exact model of the product so that we can provide you with the necessary assistance. We thank you for choosing Olimpia Splendid. Sincerely, Olimpia Splendid team.
Doesn’t work
Response from developer
Dear Customer, we regret the poor experience with our application. We kindly ask you to contact us at remote.support@olimpiasplendid.it or at +390303195333 indicating the exact model of the product so that we can provide you with the necessary assistance. We thank you for choosing Olimpia Splendid. Sincerely, Olimpia Splendid team.
Poor
Response from developer
Dear Customer, we regret the poor experience with our application. We kindly ask you to contact us at remote.support@olimpiasplendid.it or at +390303195333 indicating the exact model of the product so that we can provide you with the necessary assistance. We thank you for choosing Olimpia Splendid. Sincerely, Olimpia Splendid team.
WiFi link doesn’t work. Bluetooth is ok.
Response from developer
Dear Customer, we regret the poor experience with our application. We kindly ask you to contact us at remote.support@olimpiasplendid.it or at +390303195333 indicating the exact model of the product so that we can provide you with the necessary assistance. We thank you for choosing Olimpia Splendid. Sincerely, Olimpia Splendid team.
