Needs work!!!
When you go to use the AI or removing background or any of those options that you are given and you decide not to use you still end up losing one even if you did not end up using it.
Bring back the search bar! Easier/faster access to find products!
Bring back the search bar! Easier/faster access to find products!
Updates Creates Issues
I love Picup Media & their devices. We have the entire collection. However, the recent update tremendously affected image quality and the ability to focus on the jewelry as a whole. Also, when you hit the reset it automatically selects the product descriptions under GemAI which is annoying since using the descriptions causes the app to load slower. The zoom/focus sliding tool was great but now that has disappeared. Taking images now takes twice as long if I want quality pictures and it’s quite fustrating.
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The Bluetooth Stopped Working
The Bluetooth stopped working and now we can’t use the turn table. This at least should be manual, we cannot even find the light box on the blue tooth, so we can’t use the functions.
Bloatware Problems
The GemHub app has some serious issues. The main one being even if you delete every picture as you go, after about 50 videos the app will be around 5GB in size. If you keep going (even after deleting all the pictures) you can easily hit 20GB. I have used the app across several devices and this problem always appears. You can clear the cache, your bin, but it only removes a small portion of this bloatware.
Another thing is the App never allows you to use the cameras to the full potential. We have taken to using the app separately with another camera then taking the pictures to get a better quality.
The light box is great for taking pictures however, gives fantastic consistency. The drawback is this app.
Another thing is the App never allows you to use the cameras to the full potential. We have taken to using the app separately with another camera then taking the pictures to get a better quality.
The light box is great for taking pictures however, gives fantastic consistency. The drawback is this app.
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Doesn’t allow saving photos or videos
Doesn’t allow you to save photos or videos to the camera roll even though it has the permissions to do so. Terrible, go back to old version.
New Update terrible
Go back to the previous version, this version is horrible.
The last update is awful.
The last update is awful. The quality of photos and videos has decreased.
As usual the update ruins the app
Now they are rushing to fix everything, how about testing the software before pushing the update?
Upgrade needs work
It was so simple to use before. Now it’s complicated. I left a bad review and the company reached out to me directly. I am so impressed with the customer service. I haven’t had a chance to talk to them and try and get it working but I certainly can’t fault them.
They took an amazing product and broke it
Had my gemlightbox for years. Loved the old app. Had gemloupe and eclipse as well.
Then they pushed out this “upgrade” and my eclipse is useless and the app is slow and clunky.
Rather than making a new app and asking people to migrate, they forced this on me and made my best piece of their hardware (eclipse) useless.
Then they pushed out this “upgrade” and my eclipse is useless and the app is slow and clunky.
Rather than making a new app and asking people to migrate, they forced this on me and made my best piece of their hardware (eclipse) useless.
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