Inaccurate data
Response from developer
Thank you for your feedback. eDriving provides 24 x 5 support through its Global Support Centers in the U.S. and U.K. Contact us any time at +1-855-999-9094 or +44 800 808 5611. Additionally, we provide an online Customer Support Help Center with Mentor Guides, FAQs, videos, and webinars available in multiple languages. You can access those resources here: https://support.edriving.com/hc/en-us.
Bad app
Trash can app
Simply put, yes this app is garbage. Will hit you with infractions without reason and just claim “it’s trying to make you a safer driver”.
Never mind little Timmy’s life I just saved by “hard breaking” when he ran into the road. There’s an infraction to hurt your score.
Never mind pulling out onto a busy road from a side road and trying to reach a safe speed of travel to match with the flow of traffic. You go over 3k rpm’s in a big van cause they accelerate slower, there’s a “hard acceleration” infraction to hurt your score.
Yes this app is complete nonsense and shouldn’t be the standard of use. But some blame is also on your dsp for using such a dysfunctional app in the first place and trusting it.
When it comes down to your lively hood because you can’t get routes or bonuses because of a crappy app, there’s a problem.
Go ahead Mentor, leave your repeated, automated response. Keep playing with peoples lives, scum.
Response from developer
Thank you for taking the time to provide feedback on your Mentor experience. Mentor can be a powerful ally in helping you change your potentially high-risk behaviors behind the wheel. We recommend focusing on your trend of progress vs. each individual infraction or perceived error recorded by Mentor. Just as there are ups and downs in losing weight, there will be good drives and better drives. Through 2022, over 300,000 drivers had used Mentor over 3.5 billion miles driven and analysis showed that the riskiest drivers improved their FICO® Safe Driving Scores by 51% over 6 months and 70% over 18 months. So, keep your focus on the goal and keep striving to improve! eDriving is behind you every mile or kilometer driven!