Leave a Review Mentor DSP by eDriving℠
Inaccurate data
This app is supposed to be helping the drivers of DSP’s understand what they are doing wrong on the road and keeping track of their number of routes they have done. As a manager of a DSP we take this very seriously and when I have drivers out their running routes and their data isn’t being uploaded it is not fair. Plus I have drivers being hit with things on this app when they shouldn’t be. I have wrote in multiple times to get this fixed and their has been no change. Now my own account is saying that I haven’t taken a trip since January 22 and I know that’s a lie because whenever I am at work I am out on the road helping my team. Please fix this problem! If I could give it no stars I would.Show lessJamieandgavin
Developer Response
Thank you for your feedback. eDriving provides 24 x 5 support through its Global Support Centers in the U.S. and U.K. Contact us any time at +1-855-999-9094 or +44 800 808 5611. Additionally, we provide an online Customer Support Help Center with Mentor Guides, FAQs, videos, and webinars available in multiple languages. You can access those resources here: https://support.edriving.com/hc/en-us.Bad app
Thank you for taking the time to provide feedback on your Mentor experience. Mentor can be a powerful ally in helping you change your potentially high-risk behaviors behind the wheel. We recommend focusing on your trend of progress vs. each individual infraction or perceived error recorded by Mentor. Just as there are ups and downs in losing weight, there will be good drives and better drives. Through 2022, over 300,000 drivers had used Mentor over 3.5 billion miles driven and analysis showed that the riskiest drivers improved their FICO® Safe Driving Scores by 51% over 6 months and 70% over 18 months. So, keep your focus on the goal and keep striving to improve! eDriving is behind you every mile or kilometer driven!Show lessBbaieos
Trash can app
I don’t really need to say anything negative because the other 3k+ bad reviews say everything that’s wrong with this app.
Simply put, yes this app is garbage. Will hit you with infractions without reason and just claim “it’s trying to make you a safer driver”.
Never mind little Timmy’s life I just saved by “hard breaking” when he ran into the road. There’s an infraction to hurt your score.
Never mind pulling out onto a busy road from a side road and trying to reach a safe speed of travel to match with the flow of traffic. You go over 3k rpm’s in a big van cause they accelerate slower, there’s a “hard acceleration” infraction to hurt your score.
Yes this app is complete nonsense and shouldn’t be the standard of use. But some blame is also on your dsp for using such a dysfunctional app in the first place and trusting it.
When it comes down to your lively hood because you can’t get routes or bonuses because of a crappy app, there’s a problem.
Go ahead Mentor, leave your repeated, automated response. Keep playing with peoples lives, scum.Show lessTdecks624
Developer Response
Thank you for taking the time to provide feedback on your Mentor experience. Mentor can be a powerful ally in helping you change your potentially high-risk behaviors behind the wheel. We recommend focusing on your trend of progress vs. each individual infraction or perceived error recorded by Mentor. Just as there are ups and downs in losing weight, there will be good drives and better drives. Through 2022, over 300,000 drivers had used Mentor over 3.5 billion miles driven and analysis showed that the riskiest drivers improved their FICO® Safe Driving Scores by 51% over 6 months and 70% over 18 months. So, keep your focus on the goal and keep striving to improve! eDriving is behind you every mile or kilometer driven!