How to break ice and play puzzle again?
Response from developer
Hello! Thank you so much for your five stars. We hope that you're enjoying the game! To restart your activities with dinosaurs, you need to reinstall the app. If you have any questions or need our assistance, you can always contact us at support@amayasoft.com. Warm regards, Emily
Bought a pack.. game did not update with new dinosaurs!
Response from developer
Hello! We are sorry to hear about the inconvenience you have faced. If you have made any in-app purchases, you should have access to them. We recommend the following steps: try logging in using the Apple ID associated with your purchase. After reinstalling the app, navigate to the 'For Parents' section, then go to the Settings tab, and select 'Restore Purchase' while connected to the internet. If your purchases are not restored, please contact us at support@amayasoft.com and provide us with your Apple receipt confirming the purchase. We would be more than happy to assist you in gaining full access to the game. Best regards, Emily
Love it
Response from developer
Greetings! Thank you so much for your five stars and kind words. We're happy that you are having a great time with the game! If you have any questions or comments about your experience, feel free to contact us at support@amayasoft.com. Warm regards, Emily
Cost is crazy
Response from developer
Hello! We regret that the game wasn't to your liking. We would love to offer everything for free, but creating and maintaining a high-quality game requires a talented team of developers. Our specialists have thoroughly checked everything, and there are no issues with the app from our end. Everything is working smoothly. If you encounter any problems, please don't hesitate to reach out to us at support@amayasoft.com. Kindly provide us with detailed information about the issues you faced, as well as the full name of your device and its iOS version. We value your input and are dedicated to ensuring the best possible gaming experience for all our users. Best regards, Emily
Crashing
Response from developer
Hello! We genuinely apologize for any inconvenience you've encountered. If the game is crashing, it might be due to low device memory. We recommend freeing up some space on your device by deleting unnecessary apps or files. After doing so, please restart your device and try running the game again. If the problem persists, please contact us at support@amayasoft.com and provide us with the Apple receipt confirming your purchase, as well as information about your device and iOS version. We will be happy to assist you further in resolving this issue. Best regards, Emily
Pay for play for toddler games? No thanks
Response from developer
Hello! While we wish we could offer everything for free, creating a game like this requires a team of talented developers. However, we do provide free content within the game, allowing users to fully explore its features before committing to a purchase. Additionally, we frequently host events with discounts and special offers. If you'd like to stay informed about these events and promotions, please don't hesitate to reach out to us at support@amayasoft.com. We don't include complex mechanics in the game because it's designed for toddlers. Our app is developed in collaboration with child development specialists and helps to enhance a kid's imagination, memory, and fine motor skills. We also want to clarify that our app has no relation to scams or other fraudulent activities. Our game complies with all the rules and is safe for users. Best regards, Emily
View
Response from developer
Hello! Thank you for sharing your feedback. We're glad to know that your sibling is enjoying the game! Your positive experience means a lot to us, and we would greatly appreciate it if you could consider leaving a higher rating. If you have any questions, or have any further feedback about the game, please don't hesitate to email us at support@amaysoft.com. Warm regards, Emily.
I donβt think itβs worth the money
Response from developer
Hello! We regret to hear that the app didn't meet your expectations. Please note that the app features a one-time purchase, not a subscription. This means you are charged only once, and your purchases remain on your account with no additional charges. If you are still experiencing issues, please contact us at support@amayasoft.com, attaching the Apple purchase receipt. Additionally, send your receipts confirming repeated charges, and we will thoroughly investigate and address the matter. Best regards, Emily.
Not Free
Response from developer
Hello! We'd love to make everything free, but the development of a game like this involves a dedicated team of highly skilled developers. There is free content within the game that allows you to fully experience its features before making a purchase decision. Furthermore, we regularly organize events where we provide discounts and special gifts for our valued users. If you'd like to stay updated on upcoming events and promotions, please feel free to reach out to us at support@amayasoft.com. We would be thrilled to keep you informed about all the exciting opportunities awaiting you in the game. Best regards, Emily.
ABSOLUTELY AMAZING AND ASTRONOMICAL GAME
Response from developer
Hello! We are beyond thrilled to receive your amazing five-star feedback! It's delightful to hear that your kid is enjoying the Dino game so much. Your support is greatly appreciated, and we will definitely pass on your request for an adult version to our development team. We want to assure you that all purchases are are protected by parental controls. However, we will take note of your feedback and strive to make any necessary improvements in this area. If you need any assistance, please don't hesitate to reach out to us at support@amayasoft.com. We're here to provide any help you may need. Sincerely, Emily.
