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Dino rip off
Response from developer
Hello! While we'd love to offer everything for free, creating a game like this necessitates the dedication of a skilled team of developers. We have free content within the game, enabling users to fully explore its features prior to making any purchases. The game is designed to help children develop fine motor skills, memory, and attention. Kids can explore various dinosaurs, feed them, and interact with them. Additionally, each dinosaur has its own special interactive game with a raccoon, providing both entertainment and educational value. If the game is crashing, it might be due to low device memory. We suggest freeing up some storage space by deleting unnecessary apps or files. If you have any questions, please don't hesitate to reach out to us at support@amayasoft.com. Best regards, Emily
Couldn’t find the “Puzzle part” again
Response from developer
Hello! Thank you so much for your feedback and kind words. We're delighted to hear your kid is enjoying the game! To restart your activities with dinosaurs, you need to reinstall the app. If you have any questions or need our assistance, you can always contact us at support@amayasoft.com. Best regards, Emily
App keeps crashing. Paid $10 for nothing
Response from developer
Hello! We apologize for any inconvenience you’ve experienced. If the game is crashing, it might be due to low device memory. We suggest freeing up some storage space by deleting unnecessary apps or files. Then, restart your device and try launching the game again. Please also ensure that the correct date and time are set on your device, and check that your device is updated to the latest version of iOS. If the issue persists, please contact us at support@amayasoft.com, and include your Apple receipt confirming the purchase along with your device details and iOS version. We will be happy to assist you further. Best regards, Emily
Fun app
Response from developer
Hello! We greatly appreciate your five-star rating and the kind feedback you shared. We're delighted to hear that your granddaughter is enjoying the Dino game! If you have any questions, please feel free to contact us at support@amayasoft.com. Warm regards, Emily
app keeps switching off
Response from developer
Hello! We apologize for any inconvenience you’ve experienced. If the app is crashing, it might be due to insufficient device memory. We recommend freeing up some storage space by deleting unnecessary apps or files. Then, restart your device and try launching the game again. If the issue persists, please contact us at support@amayasoft.com and provide the full name of your device and the iOS version. We will be happy to assist you further. Best regards, Emily
Frustrated with in app Purchase
I’m willing to change my review given the company responds appropriately.
Response from developer
Hello! Thank you for your feedback. We're happy to know that your son is having a great time with the game! We want to assure you that there are no ads in the game. There is only an informational window that appears only when you open the app. You can easily close it by tapping the cross in the upper right corner. You most likely purchased the Amaya Plus subscription. This subscription grants access to over twenty games, which you can download from the Library section in the main menu of the specific app where you made the purchase. This particular app does not offer that option. Here, you can only purchase individual dinosaurs or full access to the content. Please contact us at support@amayasoft.com and send us your Apple receipt confirming the purchase. We will check everything and gladly assist you asap. Best regards, Emily
Update fail
Response from developer
Hello! We apologize for any inconvenience you’ve experienced. If the app is crashing, it might be due to low device memory. We suggest freeing up some storage space by deleting unnecessary apps or files. Then, restart your device and try launching the game again. Please contact us at support@amayasoft.com, and include your Apple receipt confirming the purchase along with your device details and iOS version. We will be happy to assist you further. Best regards, Emily
Game crashing no response from customer services
Response from developer
Hello! We sincerely apologize for any inconvenience you've encountered. If the app is crashing, it may be due to insufficient device memory. We recommend optimizing your device's storage by removing unnecessary apps or files. Afterward, please restart your device and try launching the game again. Unfortunately, we can't find any emails from you. Please, reach out to us again at support@amayasoft.com, and send us your Apple receipt confirming the purchase as well as details about your device and iOS version. We will gladly assist you further. Best regards, Emily
Money for a child game
Response from developer
Hello! Thanks for your feedback. There's no subscription in the game. We offer only one-time purchases that are paid only once and stay on your account. While we'd love to make everything free, creating a game like this requires the hard work of a talented team of developers. We do offer free content in the game so that users can explore its features before deciding to make any purchases. Moreover, we regularly provide discounts to our valued users. If you have any questions, please feel free to contact us at support@amayasoft.com. Best regards, Emily
