Dion's User Reviews

Dion's

O-Web Technologies, Ltd

Food & Drink

Top reviews

Most RecentHighest RatedLowest Rated

Unable to check out

The app has been inoperable for the past week or two. I’m unable to view the cart to check out.

cerealrat

2 months ago

Response from developer

Hello! I am sorry to hear you haven't been able to use our app. We have done some new updates and everything should be operating at full capacity. Please reach out to me at mrivera@dions.com if you do run into any issues. Thanks, -Madi

Always have to log back in

No Apple Pay and you always have to log back into the app. Seems like they refresh the app every week. Probably to hike up prices cause nothing on it has changed.

Pershonnel

5 months ago

Response from developer

Hello, Thanks for the review! We'll be sure to consider integrating Apple Pay the next time upgrades/improvements are made to the app. Thanks, -Jorge

Opinion

Can we get a “special instructions” option? The older people in the family don’t like their bread toasted when it comes to the sandwich’s. Even if not special instructions maybe a toasted/not toasted option. Tyvm

Ninjalotus17

7 months ago

Response from developer

Hello! Thank you for the suggestion! I will be sure to share your feedback with the rest of our team. Thanks, - Madi

Love Dions but not the app

I love Dions and the app is great EXCEPT for the fact that I have to log in every time I want to use it. Makes sense if it’s been a long time between ordering, but I order pretty often. Would love to see this glitch fixed.

JWO3970

a year ago

Response from developer

Hello! Thank you for your feedback. I will be sure to share your feedback with our Design Team. Thanks, -Madi

This app is pointless

There are no additional features on this app that you can’t just do from the web browser. You download this app hoping to find some thing like easy way to edit payment history or seeing how busy a specific location is for pick up orders, but no. All your old cards that have expired no way to delete them or remove them they’re just there. When you live between two different locations and you want to see how busy one is versus the other for pick up orders there’s no easy way to see that either you have to change locations .Save the memory space and just order from the web browser.

Show less

Macho_Nacho

a year ago

Response from developer

Hello! I am sorry to hear you are having a hard time using our app. I would love to walk you through how to delete old cards from your app. Please give me a call at 505-858-1010, which is our Home Office number so I can further assist you. I will also be sure to share your feedback regarding displaying multiple wait times with our Operations Team for consideration. Thank you! -Madi

Apple Pay

Can you allow us to pay with Apple Pay?

Elebario

2 years ago

Response from developer

Hello! I received your online submission form regarding Apple Pay on our online ordering system. Thank you for taking the time to write. I apologize for the inconvenience caused by the limitations of our systems and I’d like to provide some context. We use two different platforms for our online ordering and our Fan Shop/Store Registers which is why the Fan Shop/Store Registers are able to accept Apple Pay. However, I will be sure to share your feedback with the rest of the team for consideration when the time for upgrades comes around. -Madi

Suggestion

I would like to make a suggestion. I frequently change store location depending on where I am in town. It would be a lot easier in the application to have a drop-down of the three closest locations to my location. Changing the location in the app as it is now is a little cumbersome. Just today I placed an order and thought I had changed the location but the order ended up at a different one. Had to drive across town to go get it.

Show less

TravNM

3 years ago

Response from developer

Hello! Thank you for the great suggestion! I will be sure to share your feedback with our Design Team for consideration when upgrades are performed. Thank you again for sharing. -Madi

I LOVE DION’S! But I’d change one thing about the app.

I want to use the online ordering, and generally it seems like a well thought out site/app…BUT there is one thing that makes it mostly useless for me. I need to order my subs with a “low carb wrap.” (I.e. lettuce wrap instead of bread.)
But nowhere is there the ability to put that on my order. Ideally this would be located under the Bread Choice, but it only shows white or wheat. And there’s no place I can type in special instructions.
I end up always needing to call in my order. Can you fix this?

Show less

Swamibum

3 years ago

Response from developer

Hello, I would like to apologize for the limitations within our system. I would love to discuss this further with you. Can you please contact me at mrivera@dions.com? Thanks, -Madi

Wrong location

I made an order for the location 5 minutes away from me and it somehow was sent to a location 30 minutes away from me. I then had to wait longer for the order to be fulfilled by the location it was supposed to be at. I won’t be using the app to order again.

XandeRToXic

3 years ago

Response from developer

Hello, I apologize for the poor experience you encountered with our app. Can you please contact me at mrivera@dions.com, so I can make it right? Thanks, -Madi

Hate the app but it’s better than the website!

Seriously. Your app logs me out every time I try to use it, and I have to verify my credit card information every time I order. What is the point of saving the credit card information if I have to go get the stupid card every time? Please either fix that or just allow Apple Pay.

LadyOwl13