Leave a Review Z Day
Horrible support
I have purchased numerous packs that do not show up in my items or the triumph levels that i have purchased. The packs have already cleared my account and have been paid for yet they still do not show. When i try to buy the pack again it says it has already been purchased but i receive nothing and it charges my account again. I have uninstalled and reinstalled the game 2 separate times and i have logged out and logged back in countless times hoping it will resolve, however it hasn’t. When I contacted customer support on the game the response I received is a computer generated response stating to wait 24 hours and to reset game, which i have already done to no avail. I have missed out on the lucky draw event and top up rewards because of this and customer service hasn’t done a thing. The developers have made MILLIONS from these games yet lack the most important part of any business in support. HorribleShow lessRkah2819
Developer Response
Hello Commander, We apologize for the inconvenience. Please note that for any concerns on the game we can only guide you to our Help & Support team. They can be reached via email contact_zd@kingsgroupgames.com or Facebook page and we assure you they are more than willing to provide assistance. Thank you, Z-Day team.Please fix this...
So a couple of things. I’ve been playing this game since the beginning and honestly... I love it. It’s true that you do get hit by bigger guys but all you have to do is heal them or make more troops-it takes time so I’m not sure why so many reviews are complaining about this. Also there are shields you can buy. My one big thing that I dislike is sometimes I use the benefits under the base buffs, and honestly .... it doesn’t work. This week I used “boost gathering speed time when troops gathering” it never reduced it by 50%. The time is still actually the same. I used 3 of them already just to test out the time and even called back my troops, and sent them out to the same location. I even logged out and logged back in. I’m wondering if this error is the same for the boost attack and defense as well. Guys I love this game and I’m pretty patient. I also spent a lot of money but please check this error. Thank you.Show lessLilacs210
Developer Response
Hello Soldier, We appreciate you took the time to write. If you have any concerns or require assistance, do not hesitate to contact us through the game. You can easily get in touch with our Support service also by tapping on the 'Help & Support' panel in your Headquarters.You can also visit our official Facebook fan page to find more game-related info: https://www.facebook.com/ZDAYGame/Honest opinion
The game in its self has many different avenues in building your power, there are events that happen each week some fun some not so much but this game is always evolving so that’s truly nice. It’s not your typical war game, in that being said you will have to see if it’s your cup of tea or not. There are many different alliances you can join, (some are better then others) better perks I guess to say, so keep an open mind about this game it might grow on you. Only complaint I have is : The events that take place give you create’s that you must buy a key to open them, many of us don’t buy keys. So maybe after a amount of time after event is over.....we could trade them in for something as they just keep building up in our inventory.Show lessspace monkeY4
Developer Response
Hello Soldier, We appreciate you taking the time to write. We are always striving to improve the game and your feedback is important. If you have any suggestions, please contact us directly from the game by tapping on the 'Help & Support' panel in your Headquarters. You can also visit our official Facebook fan page to find more game-related info: https://www.facebook.com/ZDAYGame/Great game for mobile devices, with some flaws ...
After almost a year playing the game I can say that it’s a great coop game for mobile devices. Having constant team chat is the major advantage, you are in constant contact with your friends, even if you traveling. Great graphics, great play.
However, the game has one major flaw: it heavily implements Pay To Win approach. Forget the strategy, just pay $$$ and you will win - this is that top players are doing . And it’s not just 50$ - 60$ that is typically expected for a good game, no. To get to middle level you will need hundreds, and to get to the top you will need thousands to pay. And this is that people are doing, making most of regular players far far behind.
Also there is a long way to go for the developers to bring the game to a decent level of good coop games: no war/alliances/truce support from the game, which allows the big $$$ spenders to behave as dictators in their regions.Show lessHonest critic 123
Developer Response
Hello Commander, We apologize for the inconvenience. Please try to clear cache, restart your device or re-install your game to solve this issue. If it persists, you can contact us by tapping on the 'Help & Support' panel in your Base HQ and provide more details. You can also reach us via e-mail: contact_zd@kingsgroupgames.com. Regards, Z-Day team.Game fraud.
Not a bad game but customer service does nothing to rectify our issues. We have player in our region that became a mod and totally abused her power. A lot of people complained. We know who the mod is and other mods in the game confirmed it. On top of that. The mod broke terms of service by buying her main base from another player. We not only complained. But also showed the other mods. And customer service screenshots of all the proof. But nothing has been done. How fair is that. Why keep playing if customer service won’t back you up. Now iTunes and google are being sent the proof to show that this company does not honor tos. Read the review below mine and read customer service reply to his review. What kind of crappy reply is that. And we started on the in base help part. They just want your money but refuse to deal with real issues.Show lesstracker1177
No overly excited
The game isn’t bad at first but it’s definitely made to have you keep spending cash. The game continually allows you to be attacked over and over by other players that carry strength that is 2-3 times yours or even more. It took me awhile to build up to level 12 on my city. But can’t make it any higher because I keep getting attacked over and over by level 24+. They take all my resources and destroy my defenses with ease. They kill all my fighting forces on hand around 35,000. But yet my walled city and defenders only kill around 30-40 individuals. I’m definitely losing interest. Good game but definitely to that point they require me to spend a lot of cash to get aheadShow lesssteve-1234
Shield
Overall I’m enjoying the game but what I like to see more free access to getting shield. Especially when you have a low level headquarters or a starter and constantly being attacked it becomes difficult to grow. If you can implement a free shield every 5 days when you login daily and participating in events that you can accumulate points to buy a shield. I find the price of shield in the alliance shop pricey even though I donate constantly to the point I’m at cool down for 4 hours. Other than that this game is on point. You build a bond with your alliance.Show lessDirk~Diggler
Fun but be prepared for let downs
The game is fun and you get to communicate with people from all over. Translation could be better. This game is a business it is here to make money. If you don’t spend money you can still progress but at a very slower pace. The let down is the developers will not or are incompetent on developing a proper algorithm for major events. The ones I refer to are ava and rvr. New players once you start getting into rvr it will be a challenge and drain your progress. Example in my region we got players that spend I am one of them. Stats are decent but know one in our region is making T11’s & 12 troops. Our last two rvr are against regions that have more than just 1 player producing these. There is zero chance on winning against that. Camaraderie is nice but fair match ups are very power and lacking in this game. Even if you are a big spender it will be a uphill battle for awhile do to the developers inability to match properly.Show lessmjthou
Developer Response
Hello Commander, Thank you for sharing insight, we will make sure it reaches the Development team. In the meantime, if you have any details that could help please contact us directly from the game by tapping on the 'Help & Support' panel in your Base center. Thank you for your support, Z-Day team.Hearts of Hero's
I'm only rating it 4 stars out of five why it's cool and all but every once in a while someone will come in and attack your base then it makes it hard to heal those troops of yours and for another higher level base to steal from you while your off line is sad and not just one maybe several of them and it's hard to keep them away when you don't have a defense shield to help but got to purchase some pack to get one hope you'll find one outside your base and why is it when you rally against a race base that's in your area nobody will come and join up or if your in the tesla tower to try to get to a mine for crystals every one of them is occupied constantly and it's a cool game like I said before but a lot of the other stuff where a higher LVL or more than one can wipe you out I'm giving it 4 stars thanksShow lessBigtimy
Developer Response
Hello Commander, We are thrilled to hear such opinion from our players. Since your suggestions help us shape future developments, please consider also sharing some with the 'Help & Support' service in your Base HQ. Thank you for your support, Z-Day team.Inexcusable.
I’ve been playing this game for months and, for the most part, enjoying it. I am now, however, quitting and deleting the app. I’ve spent money on in-game purchases, which I rarely (if ever) do with other games, but the refusal of the developers to address the imbalance issues (despite repeated messages to in-game mods) is, quite frankly, inexcusable and indefensible. Why won’t the developers enable a simple system that prevents players from attacking and decimating players far below their own level, as is the case in nearly every game of this type I’ve ever played? The only answer seems to be that it’s a money-grab, plain and simple. A shame, because the game has some unique features. Game developers work hard and deserve to profit from that work, but this is just silly.
UPDATE: Not sure which is worse — to have developers ignore game imbalance issues that would make for a much better gameplay experience, or to receive a cut-and-pasted generic reply that suggests I “work more on my game strategies.” What strategies should I work on that would prevent players who are 20+ levels higher from repeatedly decimating my base? Oh, that’s right — spend a lot more money on in-game purchases like 24-hour protection shields. Very strategic. SMH.Show lessTimHornell
Developer Response
Hi Soldier, We do realize that a real-time multiplayer can be challenging and we appreciate you took the time to let us know your concerns. Although we encourage you to constantly work on your strategy, you can also ask for some tips from the Support service as they are happy to assist. Thank you for your understanding, Z-Day team.
