Leave a Review Leslie's
Heaping Piles of Smelly Garbage
This app feels like it was designed in Hootersville on an episode of Green Acres…absolute trash. The first time I ordered through it, I never got what I ordered while someone got my information and started sending me phishing emails that looked legit telling me to click links as my payment was declined. The shopping/cart functionality has been completely broken for weeks. I have been trying to reorder testing disks for their home testing apparatus and it is impossible…and they don’t sell them in the store. So that thing is completely useless and I am considering just sending it back. The only function that is useful is the test tracking…which more often than not isn’t what they tell me I need in store, so upon further examination, it isn’t useful at all. This ship is lost at sea and someone just chucked the compass overboard. Cannot recommend this app for any reason at this time.Show lessGoofydeer
Works well with the AccuBlue home test
I have used the app forever but it was not all that handy for tracking pool test at home until I bought the Accublue home test subscription
it has worked well other than when my pool scored 100 % the system couldn’t handle it and kept giving me an “ oops” warning and added that test to my pool history 5 timesShow lessGaheushshzjej
App Unusable
I’ve decided to subscribe to the AccuBlue home water testing. It’s almost identical to the setup in their stores, but with the convenience of testing at home. The only problem is that the setup requires this app in order to connect, and you need to be logged into your account. For over a week now my app won’t login to my account, and customer support is useless. They say they’ll help, but then no one follows up. I’d be a little more tolerant of the issue, but it’s $50/mo for the AccuBlue subscription! Get you **** together Leslie’s. I’m sure if this was affecting you monetarily (like it does me) you’d be moving quicker to resolve it.Show lesshamerlee
AccuBlue Home Not Ready For Primetime
I love the idea. If only it worked. Save myself the trip to the store with my bottle of water. Just test it at home! $50 a month which gets credited back to me to buy my chemicals. Amazing idea! Unfortunately, the device has only worked once. Every single other time ends up failing to test and giving no result. Considering the rest discs may only be used once, it means my $50 will be spent completely on buying more discs. No troubleshooting codes, no error messages to tell me what’s wrong. It just spins, throws a red LED and then sits there refusing to finish the test. Sigh.Show lessEnter-A-Nickname-Here
Stayed with Desktop ver.
Cannot use PayPal from app. Available on desktop for checkout options. My app did not sync store location had to change it. Not hard but annoying way to add items to cart. Need to add continue shopping to screen Then place you back where you added last item or search screen. Like the proactive notification features for pool. App. Overall looks good. Unfortunately I will continue using desktop to order.Show lessKurt pools
App is good but need some improvements
App is good but a little slow to load data.
It’s great to see in store test results right away. However, the month by month view means it is hard to compare results from late one month to results from the start of the month.
Leslie’s App Developers should add a “Past 30 days” and “Past 60 days” so that customers can better see trends. It would also be much better if there was a summary view where you can see all the types of results on one vertical screen. The graphs are cool but there is a lot of wasted space.Show lessmrbuffneff
Ruined by poor phone lines
I am a new pool owner and Leslie’s has been of great help when I visit their store. However, their customer service phone line is the worst. It sounds like their people are talking through pillows when/if I can hear them. On top of that they can’t manage to make my rewards program account work and each person I try to talk to needs to move the problem on to the next level.Show lessDBsmoov
App is basically unusable at this point
Been trying for days now to get my home test results for a plan of attack on the pool and I’d say I can get the actual pdf file maybe 5% of the time and it’s getting to the point of getting rid of the home test kit and going back to having a local pool place to take care of it all. Site is bad as well and super slow (both pc browser and app)Show lessBKD77
A Waste of My Time
I am a loyal customer of Leslie’s and will continue to be, but after a year of trying to use their app, I have deleted it and given up on it.
First off, it’s slow. Absurdly slow. I’m honestly surprised they haven’t tried to make it quicker, it feels like the app is an after thought, just to say they have one.
I can’t order anything through it, because there are always errors, and messages that tell me to, “Try again later.”
I mainly used it to test my pool, but when I repeatedly get the “Try again later” message week after week, I’ve deleted the app and downloaded their competitor’s app. This other one is fast, sleek, and way better.
I’ve moved on, and I would encourage others to do the same.Show lessPowerRift
Buggy app
Even when updated the app is full of bugs. I’m a pool perks member and get free shipping. But I clicked on the pickup in store button to see if it was in stock and now it will not allow me to go back to having the item shipped. Also shows a blank screen under “shop by categories “. Have to type something in the search field for it to work.Show lesshdghfddh
