DO NOT WASTE YOUR MONEY
I asked a consultant if I could have a refund, well within the 30 days and she asked me to email their customer service team, unfortunately I didn’t realise that this initial request wasn’t counted so when I got around to emailing the CS team I was 5 days late.
I honestly thought they would show some compassion in this instance, I am a sleep deprived mum with other children and their app hasn’t helped me, but they refuse to refund me.
So I have spent a whole lot of money on an app that doesn’t work and then had to spend time and anxiety trying to plead my case to people who offer zero compassion.
Response from developer
Thank you for your feedback, and we’re really sorry to hear that the app didn’t work for your baby. We understand how tough it can be when sleep struggles persist, and we truly appreciate the time you’ve spent trying our app. Our refund policy is in place to ensure fairness to all our users, and we do our best to assist with any concerns within the set time frame. We understand the challenges of being a sleep-deprived parent, and we're sorry we couldn’t meet your expectations this time. If you have any other questions or need further assistance, please feel free to reach out.
Amazing app
Response from developer
Thanks so much for your review! Glad to hear you are enjoying the new update.
Life saver
Response from developer
Thank you so much for your feedback! We're pleased to hear that the app has been a game changer for you and your little ones' sleep! 💤 It’s wonderful to know that the guidance on sleep, feeding, and development has been helpful for your family. We also appreciate your note about the app’s navigation. We're always working on improving the user experience, so your input is really valuable. If you have any specific suggestions on how we can make it easier to use, please feel free to share. Thanks again for trusting us on your sleep journey!
User friendly
Also I don’t think it was clearly stated that when you pay for it, you have to subscribe to get the village features. Which I’m not convinced to buy either due to the functionality.
Thank you :)
Response from developer
Thank you for sharing your feedback! We truly appreciate your honest insights about the app. It’s great to hear that you like the app overall, but we understand your concerns about the color scheme and the recent updates. We recognize that a more distinctive and cohesive color palette could enhance usability, especially during those tiring moments when navigating the app. Your suggestion for a color change is valuable, and we’ll definitely consider it as we continue to improve the user experience. We’re also sorry to hear about the confusion with the recent update regarding sleep logging and the lack of options for differentiating between naps and overnight sleep. Your feedback about the clarity of our subscription model is also noted; we strive to communicate this more effectively in the future. Thank you again for taking the time to provide your thoughts. We’re committed to making the app as user-friendly as possible, and your feedback helps us with that.
Awful customer services
Response from developer
We understand your frustration, but we follow a clear refund policy to ensure fairness to all customers. Our policy requires that the program is used for at least two weeks to give it a fair chance, and that the customer has followed the guidance provided. This allows us to determine if the program truly isn't working for your child. We are happy to offer a refund when a customer meets these criteria. If, after two weeks of following the program, you find it doesn’t work for you, and can provide the required information, we would be happy to review your request again. We also recommend reaching out to our support team for help with any app-related issues or troubleshooting.
New update has taken away useful features
Not normally one to write reviews but hoping this review helps restore some of the features taken away with the most recent update.
I have loved little ones since I've been using it (my little one is almost 5 months & we’ve been using it since we got home from hospital).
However, the most recent update claims to give us ‘new resettling feature’ when I reality it has taken away way more useful features within the app.
Ie. if I forgot to start my sleep timer I could edit the start time… now I can not
If I forgot to hit stop on a feed l…I could edit the length of the feed. Now I’m unable to get the time to go below 1 hour if I need to edit it.
Sure I could remember to start and stop the app. But let’s face it sometimes when you’re handling your little one, these things get forgotten.
Also there is no way to distinguish a nap versus overnight sleep? Which doesn’t make sense considering the plans also give you an indication of ideal nap amounts each day. So now you’d have to manually work out how much nap time you’ve had compared to before when able would tell you the accumulated amount based on you choosing what kind of sleep it is.
Really hoping these features are restored asap. As really the resettling info was fine before when you could hit stop and resume & it would log it for you.
Hopefully someone is going through usability as it’s really taken the app backwards.
Kind regards,
Little ones fan (I swear) :)
Response from developer
Thank you so much for taking the time to share your feedback. We genuinely appreciate your support and understanding, especially as a dedicated user since your little one was born. We hear your concerns regarding the recent update, particularly about the removal of features like editing the start and end times for sleep and feeding logs, as well as the inability to distinguish between naps and overnight sleep. We understand how these changes can impact your experience and the usability of the app, especially during those busy moments with your baby. Your feedback is invaluable to us, and we're committed to restoring and improving the features you rely on. Rest assured, our team is actively working on enhancing the app's usability and addressing these concerns. We hope to roll out updates that will bring back those essential functions soon. Thank you for being a loyal Little Ones fan, and we appreciate your patience as we work to make the app even better for you and your family!
Helps a lot!
Response from developer
We’re so glad to hear that!
The Best Baby-Related Purchase!
To be honest, I’m shocked at the number of negative reviews.
I have found their customer service to be fantastic. When my kids have run into sleep struggles, I’ve posted in the Village and the LO sleep consultants reply quickly and continue to provide assistance until the struggle is resolved. I can’t imagine going navigating baby sleep without this app.
The app is extremely detailed. I can appreciate a new user may feel overwhelmed with the amount of content to look through and read. However, it is time very well spent. It has completely changed my outlook on baby and children’s sleep.
I’ll also add, they are always making updates to the app. They take users requests seriously and updated and changed things based on user feedback.
If you are in the thick of baby sleep.. I encourage you to try little ones, despite the negative reviews. I found little ones off a Facebook ad that popped up one night at 1am-after my son had taken 6 hours to fall asleep. I bought it out of desperation and I’m so thankful I did!
Response from developer
Thank you so much for sharing your experience! It's amazing to hear how Little Ones has helped your family over the years, and we’re happy to know that your kids are dream sleepers thanks to our program. We work hard to provide detailed, actionable guidance and ongoing support, so it’s wonderful to know you’ve had a positive experience with our customer service and The Village community.
Invaluable information but tracking bit could be improved
The tracking part of the app is not as user friendly as rivals. In the graph resettling time doesn’t show so if you pause sleep stop each time it just looks like one big sleep making it hard to interpret m. When editing sleep time it’s easy to accidentally change the start rather than the end which is more usually what I’m updating. My partner can’t start or stop a sleep I’ve started on my phone and vice versa.
Response from developer
Thank you for your detailed feedback! We're so glad to hear that you're finding the schedules, articles, and troubleshooting features helpful. We appreciate your honest input about the tracking part of the app, and we'll definitely take that on board as we work to improve user experience. We'll look into making the sleep tracking and syncing between devices smoother. Thanks again for your recommendation, and we’re so happy to hear it’s been beneficial for you!
It really works
Response from developer
Thank you for your fantastic review! We’re so happy to hear that our app has been a key part of your sleep journey with both your 2-year-old and your newborn. It’s great to know that the new sleep o rhythm feature is making a difference and helping keep your days on track. We’re glad you’ve found our sleep consultants helpful, and it’s amazing to hear how well-rested you and your family are—what an accomplishment!
