DO NOT WASTE YOUR MONEY
Unfortunately the app didn’t help with my Bub, I followed their instructions spoke to the consultants and nothing worked. The consultants can take a while to reply which is frustrating when your baby wakes half hourly throughout the night at times ..
I asked a consultant if I could have a refund, well within the 30 days and she asked me to email their customer service team, unfortunately I didn’t realise that this initial request wasn’t counted so when I got around to emailing the CS team I was 5 days late.
I honestly thought they would show some compassion in this instance, I am a sleep deprived mum with other children and their app hasn’t helped me, but they refuse to refund me.
So I have spent a whole lot of money on an app that doesn’t work and then had to spend time and anxiety trying to plead my case to people who offer zero compassion.
I asked a consultant if I could have a refund, well within the 30 days and she asked me to email their customer service team, unfortunately I didn’t realise that this initial request wasn’t counted so when I got around to emailing the CS team I was 5 days late.
I honestly thought they would show some compassion in this instance, I am a sleep deprived mum with other children and their app hasn’t helped me, but they refuse to refund me.
So I have spent a whole lot of money on an app that doesn’t work and then had to spend time and anxiety trying to plead my case to people who offer zero compassion.
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Response from developer
Thank you for your feedback, and we’re really sorry to hear that the app didn’t work for your baby. We understand how tough it can be when sleep struggles persist, and we truly appreciate the time you’ve spent trying our app. Our refund policy is in place to ensure fairness to all our users, and we do our best to assist with any concerns within the set time frame. We understand the challenges of being a sleep-deprived parent, and we're sorry we couldn’t meet your expectations this time. If you have any other questions or need further assistance, please feel free to reach out.
