Awful server connections
Been playing game for over a year now and the game play is brilliant.
In last 3 weeks though the connections to servers is dreadful. I see the spinning wheel denoting the game trying to connect to servers about every 30 seconds and get out of sync message about every minute or so. I wiped my cache, reset router, reinstalled the game but nothing works and strangely this is only game I have this problem with.
Games like black desert mobile ( high end mmo that uses a lot of bandwidth) have no connection issues at all showing there is nothing wrong with either my internet or device.
I also have latest edition of iOS.
Reaching out to the devs in past about this doesn’t work as they just list all the things I should do ignoring the fact that I listed all these things that I already done showing either they did not read my complaint or it’s just a automated reply which shows they don’t care even to read complaints.
After I sent another mail they just said nothing wrong at their end and ignored my problems but answered way to quickly to have checked.
The number of new servers they keep opening is probably the cause as their server system probably cannot cope anymore but profits come before fixing problems I suppose, not as if us players create those profits is it…….
In last 3 weeks though the connections to servers is dreadful. I see the spinning wheel denoting the game trying to connect to servers about every 30 seconds and get out of sync message about every minute or so. I wiped my cache, reset router, reinstalled the game but nothing works and strangely this is only game I have this problem with.
Games like black desert mobile ( high end mmo that uses a lot of bandwidth) have no connection issues at all showing there is nothing wrong with either my internet or device.
I also have latest edition of iOS.
Reaching out to the devs in past about this doesn’t work as they just list all the things I should do ignoring the fact that I listed all these things that I already done showing either they did not read my complaint or it’s just a automated reply which shows they don’t care even to read complaints.
After I sent another mail they just said nothing wrong at their end and ignored my problems but answered way to quickly to have checked.
The number of new servers they keep opening is probably the cause as their server system probably cannot cope anymore but profits come before fixing problems I suppose, not as if us players create those profits is it…….
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Response from developer
Hey friend, we are sorry to let you down. We value every bit of your advice and will probably use them in future updates. If you send us the problem you encountered to support@jupiterltd.net, we may be able to help. Thanks for your patronage.
