The customer service is bad and unprofessional, unwilling to help. They made me pay the insurance that I didn’t receive benefits since they mailed the register package late February which my employer terminated it on 2/4. I didn’t get coverage at all in February, more crazy thing about it, the customer services staffs unwilling to help, gave roundabouts answers, kept repeating the same things over and wanted to hang up. If you have to buy their insurance you will have to pay whatever the month that they set first month despite you have benefits or not, and plus $20 convenient fees each month if you want to pay online. Plus, wait for 15 days for processing. Which means you have to pay first two months insurance fees for half month benefits. This is the worse company and app ! If there is negative rating should be taken instead of 1 star, this company doesn’t deserve a positive rating, not even one star.
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Bww's Lover
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