This app feels like an afterthought. The login isn’t persistent, isn’t recognized by Apple’s built-in password manager, doesn't have a URI set to be recognized by third party password managers, doesn’t support biometric login (Face ID, etc). Once you get in, it shows a splash screen asking how you’re feeling that won’t go away until 3-4 seconds after you press the X in the corner. Confirmation of the date/time of the last successful sync my pacemaker did is helpful. The teeny tiny graphs below it are of very limited use since you can’t zoom in or get the actual values being displayed. Would love to see more of my own data, in greater detail.
Developer Response
Hello,
thanks for the feedback.
We have forwarded it to the appropriate team.This app tells you some info about your device (do you need that info?), some average HR (nothing on low or high HR)…and that’s about it. Useless if you want any details about what’s going on with your device (AICD) or with your heart or what’s happened in the past. None of that data is available. Might as well go see the doctor and not load this app.
Developer Response
Hello, thank you for the feedback. We have forwarded it to the appropriate team.Can’t connect. “A problem occurred during communication with our server”.
Developer Response
Dear Patient App user,
Please send an e-mail to the BIOTRONIK Health Services Customer Service Center:
patientapp.support@biotronik.com
Our specialists will assist you appropriately.
Thank you.
Why can’t the app show things like heart rate throughout the day as opposed to only when it checks in? Why can’t the app show events they have taken place over the last 24 hours?
Developer Response
Hello,
thank you for the feedback.
We have forwarded it to the appropriate team.
Please contact patientapp.support@biotronk.com for support.
I think the app could be greatly improved if you could stay logged in all the time and if your log in and password could be saved in your password chain. It’s frustrating to have to log in almost every time you have to record symptoms!
With this new version I can not get the app to load on my iPhone 12 Max. The app was limited to begin with and now it doesn’t load at all. Asks for my username and password, begins to load and just get circular spinning icon that never loads the app. This needs to be tested before it gets released. I can’t check things out now. Hope they can fix this.
It was working for the a few months. Within the last few days, it crashed every time I just to start it.
Developer Response
Please try our latest app version.
Best regards,
healthservices@biotronik.comI loved this at first because I can be specific with my symptoms unlike with my fob that goes with my device but now it is constantly crashing on my iPhone 11pro and I cannot even get it to fully open. It’s a shame because now I have to carry that fob with me and I can’t detail what symptoms I’m having to my doctor.
Developer Response
We appreciate your feedback, this issue has been fixed with our latest version of the app.
Please feel free to enjoy our app with your iPhone again.
Best regards,
healthservices@biotronik.comI imagine the app works great, but I can’t use it. I didn’t realize it was only for the Biomonitor.
When do we get an app for pacemakers? 😁
Developer Response
We appreciate your feedback and will incorperate it in our App development.
Best regards,
healthservices@biotronik.com
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