Beware! No return policy.
Beware they don’t have a return policy!
If you bought something by mistake or not as expected they do not return the item.
انتبه! ليس لديهم سياسة الاسترجاع.
في حال شراء سلعة عن طريق الخطأ او لم تكن حسب المتوقع لا يتم استرجاعها.Developer Response
أهلا بك، نعتذر عن تجربتك، ويرجى العلم بأنه توجد سياسة إرجاع. نرجوا منك التواصل مع خدمة العملاء، واتس أب: 97276842. او الاتصال: 22956656 مشاتل، ازرع الحياة ونسق البهجة!🌷🌿Bad service
Do not use this app, order has been pending for days. They will not answer your phone calls nor your messages. They’ll take your money and leave u stranded.Developer Response
Dear Hassan, We deeply apologize for the inconvenience. Please share your experience on our Instagram: @Mashatel.me, or customer service channels and we will do the needful. Call: 22956656 WhatsApp: 97276842 Mashatel, Plant a Life, Arrange Joy!🌷🌿Worst customer service.
Its been over a week waiting for my missing items to be delivered. I have been contacting customer service almost everyday and nothing has been deliveredDeveloper Response
We are really sorry for your experience. Please share more on our customer service channels and we will do the needful. Call: 22956656 WhatsApp: 97276842 Mashatel, Plant a Life, Arrange Joy!🌷🌿