Scam
This betting platform will offer a sign up promotion, at the same time as other sign up promotions. And when you make your first deposit and wager, in order to get the promo. They make the promo disappear and they refuse to give you back the initial deposit. Compared to other betting platforms, this is a zero star system. Support was not helpful and this is a scam. Should be illegal to run fake “sign up” scams. They will say pre written “we pride ourselves on fairness and equality and blah blah blah”. However use your own brain, google sign up promotions. See what comes up. Tell me they didn’t leave old, out dated promotions out to get people fooled into signing up and losing money. You can cover yourself under “fairness” all you want. I signed up on the app with a specific promo that was in bright green letters on my sign up page. Then the moment I signed up, every trace of that promo disappeared on the app. It’s still on their website however I signed up and lost money already so I’m no longer eligible for a promotion. Funny how that works huh? Support ended the chat early when confronted. Just because your scamming people under the color of “law” doesnt make it any less of a scam. I have had ZERO issues with other betting apps. This takes the scam cake.
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Don’t use this book I’m begging
Please whether your new or veteran in sports betting I beg you not use fan duel it is the absolute worst anti player buggy book in existence. They do “no sweat bets” that’s the promo they really hang there hat on which would be nice if you could bet more than 10$. You can not. Another thing is when you use the promo and lose the bet you don’t get your money from the bet immediately sometimes it’s a day sometimes it’s multiple days sometimes they try to pull a fast one on you and you have to go into support to get your money back. The promotions are truly awful feast week is one of the biggest weeks for betting in the US I loaded up that Monday to check the promos. They gave 0 promos on any basketball and 1 promotion for a 20% live bet in that MNF game between 2 teams that score 12 points a game. To cap it off on multiple occasions I’ve had to go to war with their support which by the way will make you feel bad and dumb for contacting them about a problem that is their fault. But I’ve had to go to war to get them to pay out a winning parlay with a leg that has pushed. When there is a leg that pushes or there is a player that does not play in the game this book marks that as a loss and you have to go to support and do the whole song and dance to get the money you won legally, completely by the books. This book has the worst promotions most tech issues and least friendly support. I’m begging you do yourself a favor and just use DraftKings
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Response from developer
Hey, thank you for taking the time to leave a review! We’d love to hear how we can turn this into a 5-star rating. Feel free to share any feedback with us at support@fanduel.com or on Twitter @FanDuel_Support. Thank you!
One of the worst casino apps I’ve ever used
Please find another app to use. FanDuel is purposely delaying people on their money so they can lose it all back to them. I’ll admit sometimes I get carried away when it comes to gambling. I usually use fanatics sportsbook and casino because they have really good responsible gaming features. One for example is you can set your account so that you can’t cancel a withdrawl. If you withdraw your money it won’t let you cancel it which is great if you have little self control. Also 99% of the time when I hit withdrawl the money is in my account within minutes. Now with FanDuel it is the complete opposite. They will make you wait DAYS for your money. It’s the most ridiculous thing I’ve ever seen. The last 3 times I won money on this app they delayed me so long that I ended up canceling my withdrawl and losing the money back. I discussed this with friends who also said the same thing happened to them. Now I am starting to believe this is intentional. I find it hard to believe that we live in 2024 and these guy can’t get quick withdrawals like every other app out there. I’ve used many apps for gambling and they all range from minutes to hours to process a withdrawl but FanDuel for some reason takes DAYS. FanDuel preys on people especially the ones with little self control. They purposely make their cash out process take long in hopes you will cancel your withdrawl and lose your money. They are straight up trash please use something else
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Response from developer
We're committed to providing the resources and support to have responsible fun. You can set custom limits on how much time you spend on the app, and money you deposit or wager. If you or someone you know has a gambling problem and wants help, call 1-800-GAMBLER.
Okay, but could be better
First off, as some others have mentioned, Game Tracker at times can be inaccurate. I have screen recordings of the game clock rolling back during basketball games and even screen shots of Fan Duel saying a final score for a game and that the match had ended, when in fact the game is still ongoing. These things can impact your betting choices and cause you to make a bet on a particular outcome and lose your bet due to the misinformation provided by Fan Duel. They can tell you that Team A has 100 points and if you decide they’re going to get 110 points, but Team A actually only has 50 points and they don’t get 110 points, you’ll lose your bet. Fan Duel will say it’s your fault for not using other means to get accurate game information. Fan Duel has it in their terms that they’re not responsible for the misinformation, even though they physically provide you with the information. How ironic.. Anything to protect “The House”.
They now also use Plaid as a payment process. I’ve had nothing but issues with Plaid ever since Draft Kings decided to use them. I switched to FD because once they started used Plaid, I was unable to get money deposited from my bank account, now that FD has picked up Plaid, again, I’m having issues added money from my bank account. Looks like I’ll be switching Sportsbook again..
They now also use Plaid as a payment process. I’ve had nothing but issues with Plaid ever since Draft Kings decided to use them. I switched to FD because once they started used Plaid, I was unable to get money deposited from my bank account, now that FD has picked up Plaid, again, I’m having issues added money from my bank account. Looks like I’ll be switching Sportsbook again..
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Response from developer
Hello! We are sorry to hear about your negative experience and would love to hear about how we can get better. We’d be happy to hear any and all other feedback you have. Feel free to share those with us at sportsbook@fanduel.com!
TERRIBLE CUSTOMER SERVICE!!!
Since June i’ve been trying to get verified on this app and every time I talk to customer service, they say the same thing. Pretty much a generic response that’s not really answering my question at all. When I put my information in on the verification screen it says we cannot verify you. I let them know that I’ve tried every combination of my name and address. I’ve tried every address that I’ve ever lived at and still somehow it is saying that my information is wrong. I have let customer support know about this multiple times now and all they have to say is that they go through a third-party company to verify all users. But they will not tell me who that third-party is or how I can contact them to see what information they have on file for me. I’ve been told by three different customer support agents that I should go to my county clerks office to see what information they have for me on file there. I literally went to the county clerks office and showed them the email of FanDuel stating that I should go there. and they laughed in my face and said they can’t help me. So at this point, it is looking completely helpless. I just want to be able to use the app but for some reason, FanDuel will not help me get verified. So if you are a new user, I suggest you steer clear of this app and go somewhere else where they actually care about getting you started. They do not care about helping new users get started.!
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Response from developer
Hello! We’re sorry to hear that you had trouble verifying your FanDuel account. If you are still experiencing any difficulty or need any assistance please reach back out to our team at sportsbook@fanduel.com or on Twitter @FanDuel_Support. Thank you!
Customer Service is AWFUL
Being new to betting I tried this app out I had 6 leg parley on a basketball game. When it came to the last leg of the parley all I needed was the Timberwolves to win which they were at half time I could of cashed out bc all the other 5 legs of my parley where checked green to go but instead I felt the wolves would succeed. I wake up next morning to see if they had which they did! I was thrilled but then noticed that one of my legs from night before that was already met all of a sudden was not met bc apparently the player didn’t not get 12 rebounds somehow it was down to 11 and I did not win my bet. Mind you all of this I’m fine with it’s a gamble right what I was not fine with was the company took absolutely no responsibility for providing inaccurate live stats where they stated he had got 12 instead they blamed me as the customer and stated all bets were final then disconnected me from the chat. Disgusting! At least take fault for your app having a flaw and explain how you might look into it or be more vigilant. Maybe even a free bet or my original bet back anything to provide a pleasant experience. What you shouldn’t do is blame the customer, shameful and I will look for another app and I will tell my world of sports friends about this experience and not to take this app seriously bc it’s apparent that they don’t.
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Response from developer
Hello, our sincerest apologies to hear of the troubles you had with our Support Team! If you’re still having any issue getting in touch, please contact our team on Facebook or Twitter @FanDuel_Support for assistance. We’ll be happy to take a second look at your account and make your experience with our app more enjoyable moving forward. Thank you!
No rewards system whatsoever
I’ve been using FanDuel since 2021, my account balance is almost negative $10,000 since I started. Meaning I lose a lot more then I win. I like to parlay but other than that these guys give no free bets whatsoever. They are my number 1 Sportsbook just cause I like the platform and options they offer. Other than that they don’t Give anything back besides some profit boosts and no sweat bets on a few games every so often. JUST THIS MORNING ESPN Bet issued me a $25 dollar free bet and I hardly ever use their site. FanDuel has never done this. They don’t care about their customers only that you lose money on their site. Their customer service is terrible as well, they won’t assist you hardly ever & tell you they’re not allowed to issue any type of free bets and that it’s automatically generated. Which as you can tell after almost 10k in losses I’ve maybe been issued a free bet once or twice and that was years ago. They literally just take your money and don’t appreciate your business. 1 Star for these reasons.
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Response from developer
Hello! We are always looking to improve the experience for our users, and really appreciate the feedback. Please feel free to contact us at sportsbook@fanduel.com or on Twitter @FanDuel_Support with any other suggestions you have to improve the FanDuel Sportsbook moving forward!
Best Sportsbook all around
Very user friendly compared to , but casino wise I’m coming to a conclusion that it’s all the same kinda , I’m 54 so I’m not some young punk , I don’t try to manipulate, but recently started playing BJ , which for literally first 2 years never once went to casino side , because I felt there was no way it could not very very easily be manipulated, but the live dealer thing changed my mind but only a little, call it beginners luck but I did by my standards do pretty darn good but as time went on it has gotten to the point where I can consistently mind you , constantly sit down and if I was dumb enough to start playing right away I would have lost 9,10,11 hands IN A ROW , but it was infinite so they say the sides the side bets , well them do come out but not enough to compensate, sure you hit a nice side like 50x1 that’s different but that’s not the norm , really like Sportsbook side but the casino side I kinda see as a money grab by all the books really , but I always talk highly of fan duel , this is just me being honest , thank you
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Response from developer
Hello! Thank you for joining FanDuel and for the kind words. We’d be happy to hear how we can turn this four-star experience into a five-star experience. Please feel free to share any suggestions or requests at sportsbook@fanduel.com!
Best in the Biz
Since sports betting became legal in the state of Arizona, I have signed up for almost a dozen different apps just to see which one I enjoy the most, and of course, to take advantage of the initial sign-up bonuses. I have several friends that would agree with me when saying that Fanduel is leaps and bounds above the competition. No app is perfect and you’re going to lose far more often than you ever win, but as far as user-friendly, easy to navigate interface, super easy to parlay across every sport, nothing even comes close to Fanduel. I have had my fair share of times I needed to contact customer service about something and although I don’t always agree with the result, I do understand that they are staying within their own policy every time. Even though I lose far more than I win, I thoroughly enjoy the process of betting through the FanDuel app, and will continue to use this app more than any other. I have friends and coworkers that still use DraftKings or Caesars as their primary app, and they are constantly disappointed that they can’t make the same kind of bets that I’m able to make through Fanduel. One day they will wise up and make the switch.
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Response from developer
Hey Mark, thank you for the 5-star rating and for taking the time to leave a review! We appreciate you choosing FanDuel as your preferred Sportsbook app!
Tricky
Sports betting was a lot easier before fanduel was around in most states They make betting tricky leaving out a lot of key players to bet on, the odds are cool sometimes better than other platforms but i just feel like they have a special team of monitors that make betting very tricky. Live betting is even worse they will show impossible bets that you have no choice to make combinations with that are not likely to win. The bets you feel will happen are not available and leave you with options they know are not going to happen. They take away players like they are injured before the game and then they are the main players doing good. How hard is it to include every player? They also limit the amount of points you can bet on players you think will do good to not let u maximize when u have a insight. Really only thing thats good is betting straight bets because making parlays you will always include a set up/trap bet i like to call it like they are in cahoots with every league. Overall only bet 1 bet at a time because fanduel likes to trick people and I'm not one of the people who are mad because of a loss i actually have more wins than losses.
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