Don’t bother
Don’t bother installing this app it rarely works. It no longer logs me in so I have to go through multiple steps to get the class schedule for my branch and every step is like a 15-30 second delay. Just bookmark the schedule PDFs for your branch and refer to those.
Horrible
This app is worthless. It RARELY works. I almost never can even view class schedules. The query says there’s nothing to view, so I end up having to go online and search for the PDF class schedule. When this app first came out it worked good, but the development since then has gone backwards...
I need help
I get an error that an account is already set up with a different email based on my name and birth date and will not let me create an account. How do I remove myself from this other login?
Response from developer
Hi there! We would just need to update your account with your new email address. All we need are a few details to verify your account, which you can fill out here: https://www.ymca.org/ymca-technical-support and we’ll get you taken care of right away. Thanks!
Pool schedules?
I like that I can see the group exercise schedules for all of the San Diego YMCAs. But I’m very disappointed I cannot see the pool schedules.
Update: You responded that they can be found under Pool Schedules but when I click there it says no schedules can be found. I emailed app support as you suggested to the email you provided a few days ago with no response.
Update: Thank you for responding and fixings all issues I was having with the app. Now the app is great!
Update: You responded that they can be found under Pool Schedules but when I click there it says no schedules can be found. I emailed app support as you suggested to the email you provided a few days ago with no response.
Update: Thank you for responding and fixings all issues I was having with the app. Now the app is great!
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Response from developer
Hi there, thank you for the feedback! Pool schedules are available in the Hours section of your My Y screen or via the side menu of the app under Schedules > Pool and Facilities. You should see a number of additional schedules and calendars listed there. If you are unable to find them for any particular location, please reach out to us through the dedicated support portal at https://app.ymca.org and we will be happy to help further. Thanks for being a valued Y member!
Cannot log in
Haven’t been able to log in recently. I’m able to log on online. App developers might have switch something because somehow the app is unable to connect to the ymca server.
I can’t log on
The app worked fine for a couple weeks when I first got it and now when I try to login it doesn’t take me anywhere it doesn’t even tell me that I have the wrong login information. I’ve change my password twice thinking it was something that I had done wrong on my end but still I can’t login. The app is useless to me right now.
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It could be so much better
First, I’m having a specific issue of the pass not loading into Wallet. Im getting the following error for over a week “your ymca membership pass is unavailable at this time.” Tried uninstalling, etc.
But there’s a bigger issue, it’s obviously just a portal to their website as opposed to solid mobile app. It’s slow to switch screens, I often have to log out and log back in to get all the content. Things like pool schedules are hard to find, and just being up a PDF.
If that’s all this app is going to do, then we can use our browser. At least nail down mobile passes as that’s one of the primary uses.
I’d rather this be a full dedicated app, so very disappointed.
But there’s a bigger issue, it’s obviously just a portal to their website as opposed to solid mobile app. It’s slow to switch screens, I often have to log out and log back in to get all the content. Things like pool schedules are hard to find, and just being up a PDF.
If that’s all this app is going to do, then we can use our browser. At least nail down mobile passes as that’s one of the primary uses.
I’d rather this be a full dedicated app, so very disappointed.
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Glad to have this app but...
It requires me to sign in due to session inactivity every time I want to view the group schedule. Is that really necessary?
Improvements
This is not at all convenient to use. It logs me out so I have to log in each time i open the app. Starbucks does not make me do that. So it is possible to configure it to keep me logged in. Group ex schedules should be more readily available. I can’t add my card to wallet. It gives me the option but then tells me my membership is not available at this time.
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Needs some work
The app times out and you have to log in every time. Even just to look at the group exercise schedule and the app doesn’t have the option to enable Face ID for login. So every time that I’m interested in seeing what group exercise is happening it says my session times out and I need to log in. I understand logging in to see my activities and cart, but just to look at what is already on the website is a pain. I like vowing the schedule in the app over the mobile site, it’s more user friendly. I just wish I didn’t have to log in to do it, or that the Y would work with apple to allow me to use Face ID to log in.
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