App Overhaul Needed
1. App needs internet connection in order to remain logged in. If WiFi or Cell connection is not available during startup you will need to re-log in.
2. iPhone 14pro screen changes causes issues changing between message screen and main menu. Must frequently close app in order to return to main screen. If not in cell or WiFi coverage that also means another login.
2. iPhone 14pro screen changes causes issues changing between message screen and main menu. Must frequently close app in order to return to main screen. If not in cell or WiFi coverage that also means another login.
Show less
Time for updates
No updates in 2 years. Sync fails to download configuration file every time. I can only sync via computer. Unit needs to be reset every once in a while as it freezes. Sometimes you can remote in and tell it to check in so it works again but if you don’t- you get a few new movement alerts and no tracking. Seems it hangs during the battery full screen. I keep it setup exactly like my old gen3. Always tracking but can be pulled out of its hiding spot for use if required. (Which also means resetting)…. Hey how about a reset button for the unit on the app? An available crash log would be nice to-not just upload. Multi use case for me. It mostly up in the cubby in my semi. Works well through the fiberglass roof. When out of cell service way up north. At least able to communicate. Will take it when out on the quad or sailing as well. Please fix. Would hate to go back to the gen3.
Show less
App needs work
App works fine if device such as an iPhone has internet connectivity. Once the iOS device goes off grid the app log out of the Spot X and afterwords iOS app will not connect to the device. It’s almost like the app needs internet connectivity to complete its handshake with the spot x. Can’t emphasize what a poor design that is for tools that are supposed to be for off grid communications. I’m not a developer but I would assume that can be all done natively in the app and with Bluetooth between the two devices. Come on Spot X fix this huge issue!
Show less
Horrible
This app is absolutely horrible. Pretty sad we pay a monthly fee and they give us such a broken app.
Needs Work
The app is in serious need of an update. It loses messages, frequently says “Invalid Thread,” constantly having to log in when it can’t get internet, and many other problems. Between the app and poor design of the SpotX device interface itself, I may switch to Garmin InReach.
TERRIBLE
This is 2023!!! I wonder if the President of Globalstar is aware of how bad this app is?
In an emergency the use of this app is critical. It is very difficult to type a message on the ‘smaller-than-Blackberry’ keyboard. That why the app should be so great. Screen freezes up. Page back arrow doesn’t detect touch. Nor does the 3 dots for menu on top right.
Big website that has been greatly improved, lots of pretty pictures and diagrams, descriptions of people rescued.
How about putting some money into this app. First job: fire the current techies (they’ll probably delete this but I’m cc’ing it in an email to CEO David Kagan and SVP Wen Doong.
Amazing that they can have a CEO and 11 high paid Vice Presidents ….. but can’t make a decent app!!!!
In an emergency the use of this app is critical. It is very difficult to type a message on the ‘smaller-than-Blackberry’ keyboard. That why the app should be so great. Screen freezes up. Page back arrow doesn’t detect touch. Nor does the 3 dots for menu on top right.
Big website that has been greatly improved, lots of pretty pictures and diagrams, descriptions of people rescued.
How about putting some money into this app. First job: fire the current techies (they’ll probably delete this but I’m cc’ing it in an email to CEO David Kagan and SVP Wen Doong.
Amazing that they can have a CEO and 11 high paid Vice Presidents ….. but can’t make a decent app!!!!
Show less
App crashing-won’t open
Trying to open my app- keeps crashing! App help only sends me to buy a new one? Help 🙏🏼
The reliability is If-y or sometimes poor.
I had a regular Spot X but decided I might be better with the bluetooth device so bought a new one. We have a cabin in central Alaska, well within the supposed coverage range. I have to set the Spot outside on our deck pointing at the sky, which is frequently totally clear. It initially connects to my phone via BT but does not stay connected and I must continuously re log in. Kind of defeats my reason for wanting the BT model. Additionally sometimes my texts do not send or I do not receive texts sent to me. I'm less than thrilled with the dependability of this device, at least here in Alaska!
Show less
App is not useful!
You typically see app developers constantly improving their apps but, this one doesn’t appear to have been updated in more than a year!?! Feels like Spot has abandoned this app.
This is the 4 spot device I have owned so, I have always been a fan, until this purchase.
This is the 4 spot device I have owned so, I have always been a fan, until this purchase.
Awful
Trying to sync my device and kept failing.. deleted app to try and do it all over again now can’t even log into my account on app???
