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Question
Response from developer
Thank you! We're glad you're enjoying it.
Keeps crashing and closing.
Response from developer
Hi there, we apologize for the issues you were experiencing. We've released a number of updates to fix this. You should no longer experience any app crashes, but please let us know if there's any other problems.
Was freaking out
Response from developer
We are so happy to hear you got your question answered. That's what we are here for!
Faster Answers than expected
Upset I can't use it.
Response from developer
We made a big change to our app as soon as we heard from you so that doesn't happen to others. Our app is free for everyone to use. The genetic product is managed separately and hopefully the new digital delivery of the report makes it a lot easier to understand. We're very grateful you took the time to give us feedback so we could improve the user experience for others in your same shoes.
Never answered
Response from developer
Hi there! The majority of our questions are answered within 24 hours, but we do offer the paid option to expedite your answer if you'd like it sooner. We have a wide variety of experts to answer questions. You can type in any topic/word in the search bar to easily find previously answered questions related to what you're looking for. Hope this is helpful!