Doesn’t work! Poor customer service! Waste of money
The app doesn’t load any books. There’s nothing to read. When I reach out to customer support I got irrelevant responses such as clear the cache of the browser, use different browser and etc. I kept telling the support agent that this doesn’t run on a browser but an iPad app. I still kept getting irrelevant responses. They don’t refund my money back either! I paid for nothing!!!
Response from developer
Hi - We appreciate your feedback and are disheartened to hear about your experience. We would love the opportunity to properly address this for you. Please contact us at aofl.com/feedback and one of our Reading IQ product experts will follow-up with you regarding the issue you are encountering and will work to resolve any concerns you have regarding your account.
Sucks
Response from developer
Thank you for your feedback. We understand that canceling your subscription can be challenging. Your experience is important to us, and we're here to assist you. Don't hesitate to get in touch with our customer care at abcmouse.com/contact-us for help with canceling your subscription.
THE WOST GAME EVER
Don’t buy for grades 4+
App is a complete ripoff for grades 4 and above - maybe 15 books in total for all of grades 4-6. Customer service acknowledges books for these levels are limited and actually suggested selecting the lower levels. Right - I have a 5th grader and you want me to give them 2nd grade books. The worst part is you can’t see the selections available until *after* you pay!!!! Terrible product with false advertising!!!
Response from developer
We greatly appreciate your feedback and we're happy we were able to assist you with your account. If you have any additional feedback or if you need any further assistance, we would love to hear from you. Please contact us at readingiq.com/customer-support.
No books? (Revised)
For about 6 months we haven’t been able to access any books on the app except the ones he read before. I paid for the app and everything but haven’t been able to utilize it. I sent in several messages about this and the replies are always they are working on it? It’s very frustrating because it’s been a complete waste of my money
Response from developer
Hi - We would be happy to take a closer look into this issue. Please contact us at aofl.com/feedback.
Three star’s
No books?
Response from developer
Hi - We would be happy to take a closer look into this issue. Please contact us at aofl.com/feedback.
Nice
Response from developer
We appreciate your feedback!
Not great
Anonymous
Response from developer
We appreciate your feedback. Reading IQ provides a comprehensive digital learning library for children ages 2 - 12. If you have any additional feedback or if you need any assistance, we would be happy to help. Please reach out to us at readingiq.com/contact-us.
Too much glitching
But Otherwise it’s a good app, I like it a lot!
Just fix your glitching problem please and thank you
Response from developer
Hi - We would be happy to take a closer look into this. Please contact us at readingiq.com/customer-support.
