•Live Reviews:

SMC Health Link

Productivity

Medical

⭐️1.8 / 5

Rating

🙌5

Ratings

📼10 scs

Content

📦~ in 2 weeks

Updates frequency

🗣❌ unsupported

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Versions
Price History
Description
FAQ

All Versions of SMC Health Link

4.9.1

April 24, 2024

Resolved an issue with EULA disappearing when configuring an account for MDM integration

4.9.0

April 12, 2024

Apple Watch Enhancements: - Differentiation of read vs unread messages - Creation of Done Inbox - Long Press Support: Mark as Done; Silence Thread; End Conversation - Refresh Button for Thread List Routing Applied During Message Composition - During message composition if routing will be applied to the message, a Routing Applies pop up will display on the compose screen. Editing Patients & Family Send PFC Messags as a Secure Link Default Patient List Settings Searching Message Templates Further updates on patient conversation screen Bugs - Resolved an issue with users seeing an additional pop-up during Epic Deep-linking - Resolved an issue where the patient drop-down selection did not follow IQAdmin settings for PFC

4.8.0

April 11, 2024

We are pleased to share that we will be reintroducing the SMC Health Link App for Apple Watches. This release contains the following enhancements: receive notifications, read and respond to messages and view active threads in the inbox. When a user is on a SMC Health Link message they will now be able to see the title of the user’s they’re corresponding with. Additionally, users are now able to view a patient’s primary location in the patient details page if one has been set.

4.6.3

August 26, 2023

Resolved an issue selecting users from the Directory when transferring a call.

4.6.2

August 10, 2023

Resolved a login issue for emails containing apostrophes

4.6.0

August 2, 2023

Logging In • If the app has been closed, users can now decide how long is required before they need to re-enter their PIN using a custom time • For shared device users, there is now the option to skip entering PIN, username, and email - Please reach out to your customer success team if you would like to enable this feature Return to Message from Call • Users are now able to view their Telmediq messages during a call Quick Response More useful Quick Responses have been added • Ok. No action needed. • I’ll call you with a verbal order. • I’ll put in an order. User Avatar • A user’s display icon is now shown beside them in a message thread. Clicking it will open their directory page, while holding it down allows the user to forward the thread or view message history. Patient Family Communication General Changes • If a patient has opted out of receiving automated messages, users will not be able to call the patient • If a patient has opted out of receiving automated messages, Opted Out will be displayed in orange • If it is outside of a patient’s preferred contact window, the time will be displayed in orange • When talking to a patient or family member, the user will be shown a banner in the message thread letting them know Video Permissions • New permission set in Patient/Family Communication regarding the ability to start video chats - Can invite patients to video visits - Can invite relations of a patient to video visits Attach Patient • If user has View Patient Admin permission, they can click Attach Patient and search the All Patients list now. This allows the user to save a SmartAnswer voicemail to a patient, and contact them from that voicemail Bug Fixes • Fixed an issue with non-functioning actions when left-swiping on a patient message thread by removing the Recall and Forward actions

4.5.3

June 23, 2023

Resolves an issue that could cause launching an Epic deep link to fail Resolves an issue that could cause the app to crash when joining/leaving a care team

4.5.2

June 23, 2023

- Fixed an issue with the message indicator now showing if too many messages exist in a thread - Fixed an issue with deep linking in news posts - Fixed a visual issue with password entry - Performance improvements

4.4.0

January 15, 2023

This release introduces a suite of Patient and Family Communication Features (Perfectserve PFC). Users will not see these features unless their organization purchases and implements the PFC module in Telmediq. This module allows for automatic messaging, such as appointment reminders, as well as user-to-patient and user-to-family secure conversations, notification templates, and video calls. Other updates include: Login email bug – fixed a bug where, with some settings, the email field at login would be pushed off the edge of the screen.

4.3.4

July 27, 2022

Fixed a scenario where the Transfer Call button was missing when the user received a VoIP call.

Description of SMC Health Link

SMC Health Link is an enterprise cloud-based communications platform built specifically for San Mateo County. Our solution provides secure HIPAA compliant texting, an answering service, pager replacement, on-call schedules, and clinical integration with the EMR all on one easy to use platform. Note: You must have an account enabled on Telmediq before you can use this application. Main functions of our offering include: • Unified Communications: Our mobile applications allow for real-time texting and voice communication between clinicians. Multimedia messaging with photos, voice, and attachments are supported as are the ability to record and deliver voicemails when clinicians are busy with patients. • Reliable Messaging: Health Link provides a persistent and reliable messaging layer that is able to deliver time sensitive messages to users on a multitude of delivery channels. Health Link detects when a user's device has data connectivity issues, and routes the message accordingly based on a user's network conditions and availability. • Directory Integration: Health Link is seamlessly deployed and managed through the organizations existing Microsoft Active Directory Infrastructure. • Call Center Integration: The ability to send messages from the existing call center software and systems allows for rapid deployment with minimal disruption to existing call center workflow. • On Call Scheduling: Health Link has the leading on-call scheduling platform, including escalations, shared schedules, round-robin load balancing based on provider load, and more. In addition, we are the only communications platform that provides real-time integration with Amion, QGenda, Tangiers, as well as home grown and legacy scheduling platforms. • Phone System Integration: Health Link integrates with both SIP based and legacy (non SIP based) hospital phone platforms. We are the only communications provider that is able to support a transition strategy from legacy circuit switch PBX systems to the SIP domain. • Clinical Integration: Health Link provides Patient Centric Messaging – the ability to track all messages against a patient and have two-way synchronization with the EMR. • Nurse Mobility: Existing nurse call systems can be mobilized for nurses through integration with room alarms as well as patient assignments.

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