Glitch and error - felt robbed
I placed 4 bets and when I submitted my wagers it glitched and error out. So I logged out, got back in and again another error. Waited a few seconds finally was able to submit my bets. A few hrs later I login to check my bets and to my surprise I see 12 bets pending and live. It was the exact same bets I place earlier but 3x. Why would I submit the same duplicate bets multiple times vs just once.
I messaged customer service through my app and they tell me they could not help me. They said it’s past 15 min and it’s now a few hrs later. They said something about cashing out, but how do you cash out if you live in KS that is legal and you head to a party in MO that’s illegal to sports gamble on line. There’s no cash out option. I asked for a credit and they said no. Even though some of my bets lost and my wagers may not feel in BetMGM a big amount, to me I feel like I just got ROBBED!! When it was your app that glitched and error out on me. So I’m cashing out what I have in my account.
Unless you feel like you need BetMGM for their points to add onto MGM rewards, I would suggest you take your play to DraftKings. Anytime I had an issue with them they would at least give me a free play for the inconvenience. The DK app is not glitchy and the user interface is so much easier to find and navigate around to place a bet.
I messaged customer service through my app and they tell me they could not help me. They said it’s past 15 min and it’s now a few hrs later. They said something about cashing out, but how do you cash out if you live in KS that is legal and you head to a party in MO that’s illegal to sports gamble on line. There’s no cash out option. I asked for a credit and they said no. Even though some of my bets lost and my wagers may not feel in BetMGM a big amount, to me I feel like I just got ROBBED!! When it was your app that glitched and error out on me. So I’m cashing out what I have in my account.
Unless you feel like you need BetMGM for their points to add onto MGM rewards, I would suggest you take your play to DraftKings. Anytime I had an issue with them they would at least give me a free play for the inconvenience. The DK app is not glitchy and the user interface is so much easier to find and navigate around to place a bet.
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Response from developer
Hello! We apologize for the inconvenience you experienced with the app. It sounds frustrating, and we appreciate your feedback. At your earliest convenience, please reach out to our Customer Care team for further assistance. You can contact this team by going to the following link and selecting the 'Contact Us' button at the bottom of the page: https://bit.ly/3OYgkRt.
The app and their service is a joke
First things first, their app is remedial and needs a lot of work. It feels very archaic to use. Secondly, their promotions and offers are worded just the right way to mislead you. I was invited by my friend to join the app under the guise of $100 for both parties. In the terms and conditions it clearly stated that all that had to be done was to join using the referral link, download the app and verify my account. When the $100 sign on bonus was not received I contacted Support and was made to feel like I didn’t read their terms and conditions fully and that I was an idiot. They have two separate referral bonuses on the home screen, one required a $100 deposit to receive the $100 referral bonus and one did not. Obviously, I followed the referral bonus that did not require a deposit, and was told that there was only one referral promotion for my state. I promptly went to delete my account after hearing this, and was not able to delete my account as it stated “only real-money users have access to this feature”. I have never in my life not been able to delete an account that I made with my information. Absolutely ridiculous. I will be deleting this app and reinstalling FanDuel, much better service, and much cleaner and user friendly app.
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Response from developer
Hi. We do apologize for any inconvenience or frustration regarding your experience. We would be happy to investigate this further. Please contact our Customer Care team for further assistance. You can contact this team by going to the following link and selecting the 'Contact Us' button: https://bit.ly/3OYgkRt
SHADY SHADY SHADY
I haven’t had any issues getting my winnings deposited on ANY OTHER APP but for the last 8-12 months I have been getting the run around about depositing my winnings BACK INTO MY ACCOUNT!! I have been using the same account to put money onto my MGM account for a year & yet every time I actually win & want to take the money from my app & put it BACK INTO MY ACCOUNT, I can’t! I have screenshots from the last 5 customer support agents telling me that they need to escalate this issue & one said 5-7 days, the last one said 24-48 hours & it NEVER GETS CORRECTED! For some ridiculous reason, definitely not for security reasons, this app says it’s going to split my winnings & deposit them into 2-3 accounts but the accounts that are connected to the card I actually use on this app, the amount is says it’s “splitting” and “depositing” is ZERO! It says it’s going to put $100 onto a card I don’t even have connected to this app & is an old card from a year ago. If I don’t get my money in the next day or 2 like I keep being told, I am going to do everything to make sure EVERYONE knows how shady this is. I’ll gladly update my review if they ever actually fix my issue. In my opinion, good companies may make mistakes but they fix them & get better so let’s hope that’s how this goes!
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Response from developer
Hello! We do apologize for any inconvenience or frustration regarding your experience. We would be happy to investigate this further. Please contact our Customer Care team for further assistance. You can contact this team by going to the following link and selecting the 'Contact Us' button: https://bit.ly/3OYgkRt
Unbelievable app
Hello! Type "bvdabet" into your browser search, sign up and get up to $100, I bet on soccer and basketball, and I'm a Lakers fan 🏀. As for MGM - I first starting using this site because the commute to Nationals Park was shorter. Haven’t had any problems with it so far. BUT….. I don’t like how the “market team” the live chat individuals always refer to are (and I quote) “Not willing to add new markets for ANY sport”. I’m confused…isn’t the point of making people want to sign up with you to appeal to your customers? I pitched some ideas to them about add a new markets that could definitely help the site be more user-friendly as well as help users have more control over the props they pick. They don’t want to add player performances, they don’t want you to alternate lines for players, and they want to put every player in props that are staring in that respective sport. It’s embarrassing for you guys to not want to compete with your competitors like DraftKings, Fanduel, etc. They all allow freedom in terms of you setting the line you want for a player. Get it together, it’s not always about trying to make money off you customers, give them some content cause once these states have sports betting legalized y’all are going to regret not trying to up the competition. Thank you
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I never get any good deposit match promotions plus the app is terrible
The app keeps crashing… the app is so buggy you click on one game you want to play and there terrible layout clicks a ghost game you never wanted to play because their layout is all overlayed and scrambled. They never make up for the buggy experience by at least giving you good promotions or deposit matches for sportsbook. Other websites like fanduel have free daily games and free spins. Betmgm will do some promotions but there is so many steps to even get the promotion and again the app is so buggy it glitches you out of everything so trying to click redeem promotion will literally take 30 minutes. You click I want this activate this promotion then it takes you into a loophole another page where you click it again and it teleports you back to the front page. You have to click the promotion again and you finally click the game the promotion is eligible on…. It’s one of the worst ran apps I’ve ever seen. Give us deposit match Bonus for sportsbook if you are going to have a buggy experience at least give us sportsbook deposit boost matches and please no casino cause this app isn’t ready for anything casino related until they make the app faster. When I play on this app it feels like I’m playing on an iphone6.
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Response from developer
Hi, 313detroitborn. We do apologize for any inconvenience or frustration regarding your experience. We would be happy to investigate this further. Please contact our Customer Care team for further assistance. You can contact this team by going to the following link and selecting the 'Contact Us' button: https://bit.ly/3OYgkRt
Review
Hi! If you want to bet at a reliable sportsbooк, enter "bvdabet" in Google search, bet and win real money, fast withdrawal... As for MGM - I first starting using this site because the commute to Nationals Park was shorter. Haven’t had any problems with it so far. BUT….. I don’t like how the “market team” the live chat individuals always refer to are (and I quote) “Not willing to add new markets for ANY sport”. I’m confused…isn’t the point of making people want to sign up with you to appeal to your customers? I pitched some ideas to them about add a new markets that could definitely help the site be more user-friendly as well as help users have more control over the props they pick. They don’t want to add player performances, they don’t want you to alternate lines for players, and they want to put every player in props that are staring in that respective sport. It’s embarrassing for you guys to not want to compete with your competitors like DraftKings, Fanduel, etc. They all allow freedom in terms of you setting the line you want for a player. Get it together, it’s not always about trying to make money off you customers, give them some content cause once these states have sports betting legalized y’all are going to regret not trying to up the competition. Thank you
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This isn’t the worst, but it’s alright
I have a few apps like FanDuel and DraftKings. Out of these two I would say this app doesn’t even compare to them. One reason why, is they give you bonus bets when you win on promotions of theirs instead of cash. This is for the casino and the bets. They give you a chance to have the money, if you play a ridiculous amount which then defeats the purpose of winning the money. Also, you don’t have it for very long. Like I used a bonus bet and won on Wednesday by Friday, bonus was gone and unusable. It does have lots of promos, but you have to deal with all of that. FanDuel and DraftKings isn’t like that. They give you bonuses and if you win, you get to keep the cash. No playing till this or that amount and then you can get it. There’s a fair amount of promos they give out which is nice as well. The sign up bonuses I think are better cause you get to keep the cash that you win. This app can be good by letting you be able to play the casino games. There’s some bonuses that you can use on casino and it’s just keeps you busy playing the games. You’re not actually winning anything because it’s bonus money, unless you hit it big and get to keep some of the money.
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Compare to other apps
I have used this app for past 2 years as well as another app, I had to say hands down this app was great! Live support over the phone was amazing!! I use to win, hit the withdrawal and money was there literally less then 24 hours! BUT all sudden out nowhere a year ago everything changed on the app, no more live support, if you have problem you need to email them and they get back to you 24-48 hours later with a email that says we are looking into your problem don’t respond, we will get in touch you in another 24-48 hours! What now really made me get to point to write a review is that this is now the 2nd time in past 30 days that I have tried to with draw my winnings and they are giving me excuses why I can’t take my legit winnings out of my account. After talking to their live chat that told me sorry email support. I have to wait 24-48 hours to hear from them, so it will take like last time 2 weeks to them to fix their problem on their end for me to take my winnings out!! Its scam cause in meantime
Money sits there and you can’t touch it! If I need to add money they fake it instantly! FanDuel never have problem actually when I withdraw its in my account in minutes I have withdrawal from $100- $2500 in winnings in minutes, never an issue!!! I will now be looking into contacting gaming board on what I can do get my winnings out
Money sits there and you can’t touch it! If I need to add money they fake it instantly! FanDuel never have problem actually when I withdraw its in my account in minutes I have withdrawal from $100- $2500 in winnings in minutes, never an issue!!! I will now be looking into contacting gaming board on what I can do get my winnings out
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Parlay voided unethical
No matter if you get 8 out of nine legs correct on your parlay and on that ONE LEG THAT PLAYER DOESNT PLAY ONE SNAP OR PLAY IN THAT GAME AT ALL THEN THEY VOID YOUR WHOLE PARLAY!! This is the only Sportsbook app that does this and it’s a rule they hide from everyone so u can spend your money with them! Common sense would say ok that player didn’t play due to illness then there’s no hope of him gaining that td or those yards so how’s that gambling? Am I gambling on a player starting a game or not or am I betting on if this player plays then he will do this or do that! That’s basic and common ethics of making a bet! The parlay should be won and that one legs odds deducted from your winnings etc.
I won 7/8 legs except for one leg which didn’t play due to illness and instead of voiding that leg and paying what I won on which would have been around $2000 they cancelled the entire parlay so they didn’t have to pay me!
Fanatics and FanDuel and Draft Kings don’t do this cause they know it’s wrong but BETMGM DOES and that’s why they got the fewest amount of clients I’m sure!! I’m spreading this news about this rule cause I don’t want them to profit anymore off of hiding this rule and maybe one day the ceo will realize this is driving away future business and $$$$$$$$$$
I won 7/8 legs except for one leg which didn’t play due to illness and instead of voiding that leg and paying what I won on which would have been around $2000 they cancelled the entire parlay so they didn’t have to pay me!
Fanatics and FanDuel and Draft Kings don’t do this cause they know it’s wrong but BETMGM DOES and that’s why they got the fewest amount of clients I’m sure!! I’m spreading this news about this rule cause I don’t want them to profit anymore off of hiding this rule and maybe one day the ceo will realize this is driving away future business and $$$$$$$$$$
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Response from developer
Hello! We do apologize for any inconvenience in your experience. At your earliest convenience, please reach out to our Customer Care team for further assistance. You can contact this team by going to the following link and selecting the 'Contact Us' button at the bottom of the page: https://bit.ly/3OYgkRt
Everything’s great, but there’s one thing.
Hi! if you want to bet on sports and cyber sports, enter "bvdabet" in Google search, bet and win real money, fast withdrawal of money. I have already withdrawn 360 USD in a week... As for FanDuel - You could be up $1,050 on minute, then the “algorithm” decides… “nope, no more winning allowed.” And 5 minutes later all your money is gone while winning absolutely nothing in return. Went into a room with $400, betting 50-60 cents, left the room 10 minutes later with $5.00 having not won a single bonus rd or free spin. They tell you that it’s fair by giving you the RTP of the machine but then make it clear that the RTP does not apply to individuals playing sessions.
Customer support is garbage, good luck trying to speak with an agent. You could start at being 50th in line, wait an hour till your next up, then get kicked out and have to start all over. They give you like $10 in promotions every so often that will allow you to play for about 30 seconds before they take that right back. You will not win anything playing the slots! I guarantee it. Do not waste your time or your money. They will steal it all. If I could give it negative stars I would. If I could take a crap on this app, I would. It’s state sanctioned theft!!!
Don’t waste you time, it’s just a rebranded barstool app and they managed to actually make it worse than the original.
Customer support is garbage, good luck trying to speak with an agent. You could start at being 50th in line, wait an hour till your next up, then get kicked out and have to start all over. They give you like $10 in promotions every so often that will allow you to play for about 30 seconds before they take that right back. You will not win anything playing the slots! I guarantee it. Do not waste your time or your money. They will steal it all. If I could give it negative stars I would. If I could take a crap on this app, I would. It’s state sanctioned theft!!!
Don’t waste you time, it’s just a rebranded barstool app and they managed to actually make it worse than the original.
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