Steer Clear® User Reviews

Steer Clear®
Steer Clear®
State Farm Mutual Automobile Insurance Company

Reviews Summary

Top reviews

I want to love it, but it falls short in areas

I like how the app keeps a map of the trips and comments on the three top issues with driving, however, the badges don’t match up. Did over 3 trips in a week and badge is not showing up. The scoring is off as well. I was driving with my child on two different occasions and both times have a lower score based on acceleration. Both time my child was not accelerating. Sometimes it’s a little too sensitive. My child had it on but the vehicle was making a sound and asked me to check on it. I asked my child to move steering wheel back and forth and hit the gas a bit. Apparently this threw my child into a lower grade for that trip since he had it on while we were checking out the car. The app also says I can leave feedback for my child which is not the case. My mentor page also does not break down the scores or show a map. It’s an ok app and I like how it does give my child something to use as feedback. I also like that we can use it as a discussion point as well.
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Eh

You need to stabilize it so it’s not bouncing around in a spot while you drive. My son was registering hard brakes and swerving while driving on a straight road. Once we realized the phone was moving while we were going 25 mph, his score went from 55 to 90.
It tells me his score but doesn’t tell me why he scored like that. Should tell me what he needs to work on otherwise it’s useless to me to know he got a 90 or a 65.
Only registers 30 minutes of driving at a time and even then it doesn’t always record the trip. He’s had 4 trips that didn’t record anything.
Not impressed. Not sure how this is supposed to make him a better driver when it’s not actually recording an accurate trip score.
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Only worth it for the discount

As a parent, I wish this app was better. Here is what you need to know. 1. It will only count and track the first 30 minutes of a drive. 2. Do not start driving until you actually see the time start to count, otherwise you will get to your destination and find it did not start and therefore did not track or count that drive at all. 3. Parents have no information on their app, only scores. You cannot see the errors or the route. It’s basically useless .4. Where the phone is kept during the drive matters. Make sure it is where it will not slide around and make sure you calibrate the phone in that spot. Otherwise you will receive 116 sharp turn violations on a straight road (seriously!!). So, if State Farm wants you to complete the course for a discount, do it. Just know it may not provide helpful information about your driver’s behaviors.
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Kinda Frustrating

My dad taught me how to drive and he’s a truck driver and has been driving his entire life. I am an extremely good driver. (Not to sound like I’m bragging but it’s true 🤷‍♀️). I’m getting this discount because I’m under 25- and I’ve been driving for 4+ years. So I know how to drive well and safely.

The app in theory is good but the execution is really frustrating. I consistently am getting 91 and 92 on the timed trips and have had no “incidents” I physically don’t know how to get a perfectionist badge- aka a 100%… my highest score (which was a 93) I was slowing and accelerating so slowly I felt like I was gonna be a danger on the road.

The modules were… kinda helpful if you are terrified or brand new to driving, but I hope the timed trips scoring can be changed to a more correct system. It’s not accurate to how I know I drive and it’s frustrating :/

I wish it would explain why it’s only giving me a certain score. There’s no explanation to why it’s lower then I know it should be. There’s no “incidents” so why is it like this?

*screams in confusion and anger*
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Good lord

I’ve never had more stress with an app than a part of this one. The modules (though annoying) arent bad, and were rather informative. The real issue comes with the drive time tracker.

It’ll count entering a highway as rapid acceleration, though this is true, drivers sometimes don’t have a choice. The same thing can happen in towns. When exiting a highway, rapid (and sometimes hard) braking is counted, again the same thing can happen in town.

As a high-school student I’m already focusing on those grades, so being graded on my driving doesn’t help with stress.

My final complaint comes with the drive timer. It has a 30 minute cap for time. It doesn’t give you a notification when the timer ends, nothing says it has a limit (at least non that i saw), and it doesn’t count the time you’ve driven even before you reach the cap. I could’ve been done with the driving portion of this app multiple days in advance. This was before me and my father discovered the timer cap, and the app non counting the timeIn lost drive time i have lost an hour and a half. With this uncounted time i could have been done.
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over dramatic

This app is so beyond in-accurate. I pulled next to my mailbox and made sure to extra slowly pull away because the app can be sensitive and it gave me 8 alerts that I accelerated too fast at the one spot! There wasn’t even 8 opportunities to do so! It totally messed up my score, like are you kidding me, you are going to say I accelerated too fast 8 times when I didn’t accelerate to get to the mailbox and painfully accelerated slowly away??? And somehow it occurred 8 times?! This app is beyond over dramatic and it is effecting my driving score. Plus, I do not understand how this app can give you an accurate score on your driving since it does not know the scenario.
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Good practical information

The driving portion of this app is sensitive. I can imagine it is difficult to make a perfect driving companion app without an external device. Thankfully it is not counted towards your discount, and is just for your reference so it doesn’t irritate me much.

I really do like the modules. They’re very quick and give practical information that you tend to only pick up yourself after driving for a year or so. I really hate that they have such good material but the quiz portion is lacking. Sometimes the topics of questions aren’t brought up in the video at all. Also silly things, like testing on terminology like “head check”. Call it a “head check” or a “shoulder check” doesn’t matter, just do it.

I liked the upbeat music, and I thought it was amusing how the voiceover says “periphefial”. Can’t complain. Really solid app, material, and graphics.

You guys have better UX than most company apps so cheers! (or not, drive safe)
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Good idea, bad execution

In theory, I’d love this app. Tips for driving? Tracking and giving feedback on your driving? Sounds great! However, this app underperforms at both of these roles.

Firstly, the lessons. The mandatory lessons you go through are extremely basic, and they the quiz portions have questions that weren’t even covered. Additionally, some of the “right answers” are the polar opposite of what they teach in driver education classes.

Second is the feedback on driving. I consistently scored well on the acceleration and turning categories, but my braking was between 50-70% of what the app said a good score could be. I made sure to brake carefully and softly, but it was impossible for me to get a higher score without being a traffic hazard due to slowing down twice as far as other people. Also, while I usually did well on the acceleration category, when I took routes with higher speed limits, it would drastically lower my score due to accelerating “too fast.” However, if I didn’t accelerate fast enough on these busy roads, I would be hit by the cars I had to merge in front of. Finally, your phone has to be in a stable position for the whole trip. Don’t have a phone stand? You’re out of luck.

In conclusion, this app is not a good resource for any drivers. The only reason I used it after learning about its issues was because it was mandated for a better insurance rate. This app will only teach beginner drivers bad habits that will endanger themselves and others.
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Inaccurate

I don’t feel this app is very accurate for long distance/highway trips. My son was using the app and driving while using cruise control and at the end of the 30min drive it gave him one score of 57% and another score for another 30mins of 67%. Said he had hard braking and acceleration. He was using cruise control as he was driving on the highway and had not used the brakes. I feel if you don’t have a very secure place for the phone while driving it can pick up every little bump in the road, etc which then effects your scoring and says that motion was detected which is inaccurate.
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Ummmmmmm… why

The driving is such a pain because I just started and I drove for 27 minutes or less but it said that It didn’t count because the phone was moving. It said exactly, “We noticed some phone movement during
your drive, so we were unable to score
this trip. Make sure that you keep your
phone in a stable position during your
drives for accurate scoring.” Dude just remove some of the time that you think was wrong not the whole flipping trip. And just so you know some of the roads are bumper where I am which could be another reason for little movement. Why should you punish me for the roads problems.
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