Virgin make impossible to easily up payments to credit card.
I openly state upfront, I loved the previous bank it was, Yorkshire Bank, and after initial r]teething issues, their app experience was sweet and both the credit card and the current account resided in the self-same app. Halcyon days…now, I just made an extra one-off payment from my current account, to the credit card using the credit card app Virgin supply, this app…it invokes the safari browser, it invokes the current account app, as well as this app…the screens flick this way and that, I feverishly search each new an unfamiliar page thrown at me, and tap the next different thing to move the sluggard process on… This is garbage as a process not least because it looks EXACTLY like it would if a hostile actor were trying to scam you. The flicking of pages and in and out of the browser, screams ‘junkyard app’, and ‘cobbled-together’ is the best description I could come up with. It’s a security risk and a clunky bunch of garbage, I assume it’s to do with the latest takeover of this bank. As a customer I am not impressed. I genuinely hate my bank now. It’s not even funny, they’re rubbish and interactions are like being in the 1970’s like I say. I did the 1970’s, I don’t want to go back there. A terrible and backward bank that has made my banking experience much worse.
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Response from developer
Good afternoon - appreciate you sharing your views. We understand the recent changes made to our digital tools may take a bit of getting used to and I can only apologise if you feel that these changes have hindered your experience rather than enhancing. The most recent update has included the removal of the option to pay by Debit Card and replacing this with 'Bank payment'. By doing this, it allows the customers payment to clear within a few hours as opposed to 2 working days when paying by Debit Card. Again we understand that this option might not be suitable for all customers and still allow Debit Card payments to be made using the automated telephone service.
